Darlene Langtree
Summary
With an absolute passion for delivering value and results, I possess the ability to work independently or as part of a team. I am also reliable and dedicated with over 20 years of experience providing a range of business support services, client engagement services, administration, data entry, training and coordination to a wide range of stakeholders in the public and private sector. My outstanding interpersonal abilities enable me to build rapport, develop and maintain supplier and staff relationships whilst at all times upholding a strong work ethic. I always feel the need to continue my self-development and growth and would love to support and join a company where I can demonstrate these skills.
Overview
10
10
years of professional experience
Work History
Security Officer and Business Administration Support (HES)
Department of Defence
01.2021 - 01.2025
- Provide administration support, data entry, prepare and format business documents, travel acquittals (CMS), conduct regular inventory audits, and manage office correspondence to ensure efficient daily operations.
- Log and monitor IT service requests, and maintain the asset register.
- Inducting new staff, verifying security clearances via AGSVA, and issuing ID access cards.
- Use Objective and PMKeyS to manage and retrieve business documents and personnel performance reports.
- Draft and submit quarterly ADSARF reports with clear recommendations, ensuring compliance with relevant procedures and standards.
- Escorting visitors, maintaining secure access, and responding to alarms and incidents as part of 24/7 security duty operations.
- Developed basic procedures and Bench Level Instructions (BLIs) documents for operational areas within scope of business support responsibilities.
- Maintain visitor records, create professional PowerPoint presentations, and meet deadlines by prioritising tasks and managing competing responsibilities.
Business Administration Support and Document Quality (BMU)
Department of Defence
01.2018 - 01.2021
- Collaborated with and supported Engineers to build high-quality documents.
- Quality checked and edited documents to identify inconsistencies and verify compliance with policies and procedures.
- Monitored supplier performance metrics such as turnaround time frames.
- Answered incoming calls, emails and written correspondence from customers, vendors and other stakeholders.
- Provided administrative support to the team, including booking calendar meetings, and travel acquittals.
- Utilised the document management system (Objective) to organise company files, keeping documents up-to-date and easily accessible.
Project Management Support Officer (PMU)
Department of Defence
01.2015 - 01.2018
- Collaborate with project managers to support the planning, execution, and delivery of Defence projects, in alignment with project goals and timelines.
- Maintain and organise project documentation, including schedules and reports, ensuring accuracy and accessibility.
- Track project progress, monitor key performance indicators (KPIs), and report on risks, delays and potential issues to mitigate project disruptions.
Education
Mental Health First Aid Certificate -
MHFA Australia
01.2022
Diploma of Government - undefined
Canberra Institute of Technology
01.2016
Certificate III in Business Administration - undefined
Bremer Institute of TAFE
01.2010
Skills
- Business Support
- Policy interpretation
- Stakeholder engagement
- Confidentiality handling
- Security clearances and IDs
- Team collaboration
- Audit preparation
- Process improvement
- Document editing
- Inventory management
- Administration
- Microsoft Office Suite
- Objective, CMS, MyGov
- Data entry
- Time management
- Communication
- Travel acquittals
- Accurate data entry
- Task coordination
- Inventory tracking
- Interpersonal skills
- Stakeholder Engagement
- Relationship management
- Communicating effectively
- Ethical behaviour and conduct
- Empathy
- Rapport building
- Conflict resolution
- Active listening
- Clear communication
- Cultural awareness
- Collaboration
Accomplishments
- Over 15 years of experience in administration, business support services, and data entry.
- Conducted inductions for new staff, including clearance verification and Government IDs.
- Coordinated contractors and suppliers on-site, ensuring compliance with security and operational requirements.
- Managed IT equipment and stationery inventory; logged support jobs with IT and facilitated site access and escorting when required.
- Effectively managed shared inbox and monitored external communications, ensuring timely responses and action.
- Trained over 30 personnel in 24/7 security duty responsibilities, ensuring full operational coverage and compliance.
- Compiled, edited, and formatted over 500 documents, including plans, reports, and procedures; updated PowerPoint presentations.
- Proven ability to meet tight deadlines and take full accountability for actions and deliverables.
Timeline
Security Officer and Business Administration Support (HES)
Department of Defence
01.2021 - 01.2025
Business Administration Support and Document Quality (BMU)
Department of Defence
01.2018 - 01.2021
Project Management Support Officer (PMU)
Department of Defence
01.2015 - 01.2018
Diploma of Government - undefined
Canberra Institute of Technology
Certificate III in Business Administration - undefined
Bremer Institute of TAFE
Mental Health First Aid Certificate -
MHFA Australia
Similar Profiles
Oliver BarnesOliver Barnes
Medical Records Technician at Department Of DefenceMedical Records Technician at Department Of Defence
Bradley BarronBradley Barron
Police Sgt at Department Of DefencePolice Sgt at Department Of Defence
Rabecca RodriguezRabecca Rodriguez
Munitions Systems Journeyman at Department Of DefenceMunitions Systems Journeyman at Department Of Defence
Sydnee KelleySydnee Kelley
United States Navy Active Duty Service Member at Department Of DefenceUnited States Navy Active Duty Service Member at Department Of Defence
Bruno MadeiraBruno Madeira
Services Architect (Managed Print Services) at Xerox / HCLTech (since 2019)Services Architect (Managed Print Services) at Xerox / HCLTech (since 2019)