Summary
Overview
Work History
Education
Skills
Timeline
Generic

Darlene Moorlag

Hamlyn Heights,VIC

Summary

A seasoned professional with a proven track record at Johns Lyng Group, I excel in organizational leadership and business process improvement. Leveraging strong organization and team building skills, I've significantly enhanced operational efficiency and client satisfaction. My expertise in compliance monitoring and staff management has fostered a positive, productive workplace atmosphere, driving continuous improvements across functions.

Experienced with managing office environments and coordinating administrative tasks to support organizational goals. Utilizes strong organizational skills and effective communication to enhance team productivity. Track record of implementing efficient processes and maintaining high standard of operational excellence.

Administrative professional skilled in optimizing office workflows and managing diverse administrative tasks. Proven ability to support higher management through effective scheduling and coordination. Strong focus on team collaboration and adaptability to changing organizational needs, ensuring seamless operations and goal achievement.

Professional administrator with proven ability to streamline operations and enhance productivity. Adept at coordinating teams, managing resources, and driving projects to successful completion. Strong focus on collaboration, problem-solving, and adapting to changing needs. Skilled in office management, strategic planning, and effective communication.

Knowledgeable [Desired Position] with solid background in administrative functions, including office management and staff coordination. Successfully streamlined office operations, enhancing productivity and efficiency. Demonstrated proficiency in problem-solving and maintaining effective communication within teams.

Self-motivated [Job Title] brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

37
37
years of professional experience

Work History

Administrator

Johns Lyng Group
03.2020 - Current
  • Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
  • Maintained personnel records and updated internal databases to support document management.
  • Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
  • Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
  • Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
  • Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
  • Maintained accurate documentation of company policies and procedures for easy reference by all employees.
  • Served as a liaison between departments, fostering open communication channels that improved overall organizational function.
  • Negotiated with vendors to secure more favorable terms, resulting in cost savings for office expenses.
  • Enhanced employee onboarding process, improving new hire satisfaction and reducing time to productivity.
  • Devised and implemented processes and procedures to streamline operations.
  • Improved customer satisfaction with timely and accurate invoicing, addressing inquiries promptly and professionally.
  • Ensured timely issuance of credit notes and adjustments for accurate reflection of client transactions in financial records.
  • Trained new employees on invoicing procedures, contributing to a well-prepared workforce capable of handling complex tasks independently.

Administrative /Chief Compliance Officer

Trend-Craft Building Service
05.2016 - 02.2020
  • Collaborated with data manager to refine and improve analytics and reporting functions.
  • Bolstered understanding of potential revenue sources and developed, implemented and maintained systems to track, trend and grow revenue.
  • Generated unique and progressive ideas and developed new and improved approaches, systems or processes to champion change.
  • Served as a liaison between management and employees to facilitate open communication channels promoting a positive workplace atmosphere.
  • Assisted executives in decision-making processes by providing accurate data analysis on key performance indicators relevant to organizational goals.
  • Maintained detailed records of office expenses, generating monthly reports for financial tracking purposes.
  • Enhanced office efficiency by delegating tasks, managing schedules, and organizing files.

Production Manager, Client Services

Spotless Laundry
10.1998 - 03.2016
  • Oversaw inventory management, reducing stock discrepancies and ensuring availability of materials for production.
  • Enhanced client satisfaction by delivering high-quality products within tight deadlines.
  • Conducted regular performance reviews, identifying areas for improvement and providing constructive feedback to team members.
  • Collaborated with other departments to optimize overall company performance and achieve organizational goals.
  • Boosted employee morale through effective leadership, fostering a positive work environment conducive to productivity.
  • Set clear expectations for employees, establishing performance standards that contributed to overall department success.
  • Developed strong relationships with clients, ensuring clear communication and understanding of requirements.
  • Improved production efficiency by streamlining processes and implementing innovative strategies.
  • Analyzed market trends to inform strategic decision-making, maintaining a competitive edge in the industry.
  • Implemented safety protocols and trained staff, resulting in decreased workplace accidents and increased productivity.
  • Mentored junior team members, guiding their professional development and enhancing their skills in client services management.
  • Managed budgets for multiple projects, ensuring cost-effective allocation of resources without compromising quality.
  • Identified opportunities for process improvements, implementing changes that led to increased efficiency and reduced costs.
  • Evaluated employee performance and provided feedback and training as needed.

Administrative /Ward Clerk

Blacktown Hospita
03.1988 - 03.1998
  • Organized paperwork for doctors, nurses, and patients.
  • Assisted nursing staff with daily tasks, contributing to a well-organized and functional ward environment.
  • Documented latest information in computer system and printed paperwork.
  • Stored and retrieved permanent records on daily basis.

Education

Bachelor of Business Administration And Management - Accounting And Finance

University of New South Wales
Sydney, NSW
05-1990

Skills

  • Customer service
  • Organizational leadership
  • Compliance monitoring
  • Production planning
  • Client services oversight
  • Strong organization
  • Data entry
  • Relationship building
  • Attention to detail
  • Business process improvement
  • Auditing processes
  • Continuous improvements
  • Client services quality
  • Recordkeeping and file management
  • Business analysis
  • Internal audits
  • Compliance reviews
  • Office administration
  • Forecasting and planning
  • Administrative support
  • Health and safety compliance
  • Staff scheduling
  • Team building and leadership
  • Team collaboration
  • Staff management

Timeline

Administrator

Johns Lyng Group
03.2020 - Current

Administrative /Chief Compliance Officer

Trend-Craft Building Service
05.2016 - 02.2020

Production Manager, Client Services

Spotless Laundry
10.1998 - 03.2016

Administrative /Ward Clerk

Blacktown Hospita
03.1988 - 03.1998

Bachelor of Business Administration And Management - Accounting And Finance

University of New South Wales
Darlene Moorlag