Summary
Overview
Work History
Skills
Timeline
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Darlene Rundle

Maffra,VIC

Summary

Dynamic professional with over 30 years of experience in administration, international logistics, customer service, and internal/external sales, delivering a results-oriented and customer-centric approach. Recognized for an optimistic demeanor and strong interpersonal skills, fostering seamless relationships across all organizational levels. A dedicated and proactive team player thriving in both collaborative and autonomous settings, consistently achieving sales goals and securing repeat business. Committed to maintaining confidentiality and discretion while embracing new challenges and opportunities for growth.

Overview

34
34
years of professional experience

Work History

Senior Internal Sales Representative (Hybrid)

Alexander Ingredients
12.2021 - Current
  • Negotiated favourable terms in contracts, ensuring customer satisfaction, exceeding company set sales budget, KPIs and profitability.
  • Participated in trade shows and conferences to network and generate leads.
  • Developed relationships with over 200 high and mid tier customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Used CRM, Cin7, Salesforce software to maintain detailed contact logs and account records.
  • Coordinated closely with other departments such as finance, operations, and customer service to ensure seamless order fulfillment for clients.

Customer Service and Internal Sales Representative

Hawkins Watts Australia Pty Ltd
05.2010 - 12.2021
  • Built and cultivated long-term quality relationships with over 300 clients by addressing needs and providing superior customer service.
  • Account servicing & Development Cross Selling additional SKUs into existing accounts Achieving set financial KPIs Increase sales lead pipeline and and converted leads into new customers.
  • Developed working relationships with partners to merge and exchange consumer information and marketing data.
  • Built and maintained positive relationships with a range of tiered customers to promote long term business growth.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Set and achieved company defined sales goals.
  • Systems and software programs Microsoft Dynamics NAV CRM Dynamics 365 Microsoft Business Central SharePoint Processing all customer orders, Managing forward/blanket orders Stock Control in conjunction with Logistics Sending confirmations to advise product availability/delivery date/pricing - highlighting any discrepancies with customer orders.
  • Process of packing slips, releasing reports, cash sale and non conformance reports, liaising with contract warehouses to ensure goods are dispatched in good order and on time. Maintaining contract pricing, invoicing, and credits/corrective actions.
  • Processing export orders when required, providing all documentation for dispatch, including import docs, MSDS, CofA and DG forms.
  • Raising Transfer orders to maintain Interstate stock at optimal levels.

Account Manager

Media Technology, Sony Computer Hardware
05.1995 - 05.1996
  • Quota Achievement.
  • Educated clients on new data management and updated account information to maintain high standards of client service.
  • Account manager to Corporate and Government clients.
  • Negotiated contract terms with clients, securing favourableagreements for both parties.
  • Exceeded sales goals and market competitions through effective negotiation of product and material pricing, freight and delivery rates and employee payment terms.

Account Manager

Specialist Computer Supplies Pty Ltd
01.1992 - 05.1995
  • Exceeded sales goals and market competitions through effective negotiation of product and material, pricing, freight and delivery rates and payment terms.
  • Account manager to Corporate and Government clients.
  • Liaised between account holders and various departments.
  • Recommended brand products to customers, highlighted benefits and redirected objections to achieve budget in sales.
  • Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.

Skills

  • Microsoft Office, Outlook, SharePoint, NAV, Cin7, Salesforce CRM and Business Central proficient
  • Excellent Customer Service Skills
  • Strategic Sales Knowledge
  • Outstanding verbal and written communication
  • Transaction Processing
  • Multitasking and Prioritization
  • Customer Account Management
  • Responding to Difficult Customers
  • Calm and Professional Under Pressure
  • Upbeat and Positive Personality

Timeline

Senior Internal Sales Representative (Hybrid)

Alexander Ingredients
12.2021 - Current

Customer Service and Internal Sales Representative

Hawkins Watts Australia Pty Ltd
05.2010 - 12.2021

Account Manager

Media Technology, Sony Computer Hardware
05.1995 - 05.1996

Account Manager

Specialist Computer Supplies Pty Ltd
01.1992 - 05.1995
Darlene Rundle