Darlly Osorio Aristizabal
Sydney,NSW
Summary
Experienced and proactive hospitality professional with a strong background in customer service management, team leadership, and event logistics. Over three years of experience managing high-performing teams at Amazon, complemented by hands-on roles in bar and food service in Sydney. Skilled in optimizing operations, enhancing guest experiences, and maintaining high standards in fast-paced environments. Passionate about delivering exceptional service and fostering a positive workplace culture.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Food Attendant & Barista
Guzman Y Gomez
Sydney, NSW
04.2023 - Current
- Provide exceptional customer service, handling high-volume food and beverage orders efficiently.
- Trained new staff in coffee preparation and customer service best practices, contributing to improved customer satisfaction score.
- Assisted in inventory management, ensuring stock levels were maintained and waste minimized.
Customer Service Team Manager
Amazon
Bogota, Colombia
10.2020 - 01.2023
- Led a team of over 20 customer service representatives, overseeing their performance metrics, behaviors, and overall well-being to ensure a successful and cohesive team environment.
- Responsible for resolving a wide variety of individual issues for team members and empowering them with the skills to address and solve problems independently.
- Implemented training programs focused on Amazon's leadership principles, including Customer Obsession, Ownership, Invent and Simplify, Learn and Be Curious, Hire and Develop the Best, Insist on the Highest Standards, Think Big, Bias for Action, Frugality, Earn Trust, Dive Deep, and Deliver Results.
- Achieved a 20% increase in customer satisfaction ratings through targeted coaching and process improvements.
- Streamlined customer inquiry protocols, reducing response times by 30%, and enhancing overall service efficiency.
Waitress
Dos Toros Restaurant Bar
Medellín, Colombia
08.2019 - 03.2020
- Delivered high-quality service in a busy restaurant environment, managing multiple tables simultaneously.
- Increased customer retention by 15% through personalized service and attention to detail.
- Collaborated with kitchen staff to ensure timely and accurate order delivery.
Logistic Assistant
Fusión Logística
Medellín, Colombia
01.2019 - 02.2020
- Coordinated logistics for large-scale events, including concerts, conferences, and corporate gatherings, ensuring smooth operations and timely execution.
- Assisted in the planning and setup of event spaces, managing seating arrangements, equipment rentals, and vendor coordination.
- Collaborated with event organizers and stakeholders to create detailed logistics plans, addressing transportation, security, and accommodation needs.
- Played a key role in the setup and teardown of events, overseeing teams responsible for audiovisual equipment, lighting, and stage design.
- Implemented process improvements that enhanced efficiency and reduced setup times by 15%, contributing to the success of numerous high-profile events.
- Maintained accurate inventory records for event materials and supplies, ensuring availability and readiness for each event.
Education
High School Diploma -
I.E Colegio Loyola Para La Ciencia Y La Innovacion
Medellin, Colombia11-2016
Skills
- Team Leadership & Management
- Customer Service Excellence
- Event Coordination & Logistics
- Communication & Interpersonal Skills
- Problem Solving & Conflict Resolution
- Operational Efficiency
- Training & Development
- Adaptability & Flexibility
Languages
English
Full Professional
Spanish
Native/ Bilingual
Certification
- Responsible Service of Alcohol (RSA)
Timeline
Food Attendant & Barista
Guzman Y Gomez
04.2023 - Current
Customer Service Team Manager
Amazon
10.2020 - 01.2023
Waitress
Dos Toros Restaurant Bar
08.2019 - 03.2020
Logistic Assistant
Fusión Logística
01.2019 - 02.2020
High School Diploma -
I.E Colegio Loyola Para La Ciencia Y La Innovacion
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