Darnai Richens
Young,NSW
Summary
Administrator with 15 years of experience in aged care, specialising in customer relationship management and effective communication. Proven problem-solving skills and proficiency in various computer software programs. Recognised for strong work ethic, adaptability, and exceptional interpersonal abilities. Demonstrated capability to work independently and rapidly acquire new skills.
Overview
15
15
years of professional experience
Work History
Administrator
Southern Cross Care
Young, NSW
07.2014 - Current
- Provide exceptional front desk reception, manage incoming calls efficiently, greet customers, and resolve any issues with confidentiality and professionalism.
- Utilise software programs to produce and maintain rosters to meet deadlines, ensuring compliance with the EBA and relevant policies.
- Onboarding new staff and facilitating training and buddy program sessions.
- Manage training databases to ensure full compliance of all staff.
- Liaise with prospective residents, families, staff and health professionals in providing comprehensive information and support throughout the admission process.
- Manage stocktake and order adequately and cost effectively.
- Process accounts efficiently, with notice to detail, to ensure correct payment.
- Attend meetings, and produce minutes in a timely fashion to distribute.
Administrator/Resident Liaison Officer
Mt St Joseph's Nursing Hom
Young
10.2010 - 09.2013
- Daily reception duties.
- Maintenance of staff and resident files, and databases.
- Welcoming new residents and processing paperwork.
- Processing of accounts receivable and payable.
- Liaising with health professionals, residents, families, staff, and management.
- Payroll inquiries.
Administration Officer
Mercy Home and Community Care
Young
02.2011 - 12.2012
- Daily reception duties
- Maintain staff and resident files, and databases.
- Processing of accounts receivable and payable.
- Banking
Education
Certificate III in Financial Services
OTEN
01-2009
Certificate III in Business Administration
TAFE
01-2006
Certificate II in Accounting Procedures
OTEN
01-2004
Skills
- Software utilisation
- Account processing
- Customer relationship management
- Effective communication
- Attention to detail
- Problem solving
Timeline
Administrator
Southern Cross Care
07.2014 - Current
Administration Officer
Mercy Home and Community Care
02.2011 - 12.2012
Administrator/Resident Liaison Officer
Mt St Joseph's Nursing Hom
10.2010 - 09.2013
Certificate III in Financial Services
OTEN
Certificate III in Business Administration
TAFE
Certificate II in Accounting Procedures
OTEN