Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Timeline
Generic

D'Arne McMillan

Coldstream,Victoria

Summary

Proven leader with engaging demeanour and success working in the most demanding environments.

Dedicated, hardworking and personable with extensive experience in managing administrative and business operations and personnel. Well-versed in training, educating, motivating and supporting staff members.

Maintains professional appearance and work ethic and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.

Produce high level and accurate business correspondence and reports using diverse technical skills. Respectful, punctual, courteous and confidential, with excellent interpersonal skills in a variety of environments.

Overview

22
22
years of professional experience

Work History

Administrative Manager

Melbourne Maintenance Air Conditioning Services
07.2022 - 04.2023
  • Interacted with customers and suppliers by phone, email, or in-person to provide information.
  • Prepared and edited documents to produce precise, accurate and professional communication.
  • Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.

Managing Owner

Denim & White Boutique
10.2019 - 07.2022
  • Managed purchasing, indent orders, financials and accounts efficiently.
  • Observed individual strengths and initiated mentoring program to improve areas of weakness.
  • Put together realistic budgets based upon costs and for successfully operating a high end clothing business.
  • Repaired fractured relationships with existing suppliers to enable the business to continue to operate.
  • Sourced and implemented electronic POS system within the shop, and established new and alternative payment systems for clients.

Owner /Manager

Alpha Rigging Service Pty Ltd
05.2001 - 09.2019
  • Managed day-to-day business operations ensuring all tasks were completed accurately and efficiently by team members.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills to ensure excellent customer service.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Proactively identified areas of risk within the organization and implemented necessary safeguards mitigating any potential negative impact on the business.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
  • Established, optimized and enforced business policies to maintain consistency across industry operations.
  • Conducted audit inspections and independent checks to verify compliance with Accreditation requirements and Industry Standards.
  • Trained and motivated employees to perform business functions and maintain high productivity and performance.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Established solid relationships with external partners including banks, auditors, vendors, and clients to support business objectives.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.

Education

Bachelor of Nursing - Nursing - Commenced 2019

Federation University Australia
Churchill, VIC

Certificate IV - Personal Training

Fit Education
Chelmer, QLD
04-2025

Certificate III - Personal Training

Fit Education
Chelmer, QLD
07-2024

Skills

  • Administrative Management
  • Staff Management, Training & Supervision
  • High level Customer Service and Attention to Detail
  • Relationship Building & Professional Networking
  • Business Documentation & Development
  • Time Management & Prioritizing Work
  • Dedicated Team Player & Strong Problem Solver
  • Creative Thinking & Decision-Making
  • Sound Judgment and Adaptable
  • Driven and Determined
  • Work Planning and Prioritization
  • MS Office, Service M8, EcoOnline Field ID

Accomplishments

  • Achieved vast operational change, streamlining of procedures and cost reduction by introducing an Electronic Reporting System for all inspection and testing tasks within the Laboratory.
  • Secured and maintained multiple business accreditations by creating and implementing Quality Assurance and Training programs that ensured compliance with required Australian, International and Industry Standards.
  • Positioned myself as a leading female within the Inspection and Testing Industry, becoming one of the first female NATA Accredited Authorised Signatories within Australia in the early 2000's.

Additional Information

Thank you for taking the time to look at my resume. I would like to take this opportunity to introduce myself in more detail.


The vast majority of my working life was spent with Alpha Rigging Service. This was a business I co-owned from the age of 23 with my then husband. I worked in the business full time, growing it from a little operation in a small shed with just ourselves, to a multi million dollar company servicing the Oil/Gas/Offshore/Power Industries and Government Agencies. I was responsible for all aspects of the business including; all debtor and creditor activities including BAS preparation and lodgement, calender management and all administration, preparation and compliance with budgets, internal and external auditing, all staff recruitment and HR, annual reviews, management and training of staff, quality assurance, industry compliance and HSE, quoting, purchasing, report preparation and release of accredited testing documentation to clients.


After leaving that business, I invested into Denim & White Boutique, as the existing owner needed assistance to get the business out of financial difficulty. I love a challenge, and there was a big hole after leaving Alpha. I felt my 17 years of skills could be used in a different industry. I also enrolled at University during this time to complete a Bachelor of Nursing/Paramedicine degree. Unfortunately, COVID had different ideas about where my future would go and I was unable to continue my studies due to mandates introduced. In addition, the business was unable to sustain so many forced to shut downs, and the difficult decision was made to close it.


I started my role with Melbourne Maintenance Air Conditioning in July 2022, based from my home office. My eldest daughter became ill in April of that same year, and after 9 months of trying to juggle her medical appointments and school absences, I had to cease employment to focus on her. During this time I enrolled to complete my Cert III and IV Personal Training, and am in line to finish this by April this year.


I am now in a position where I want get back into the workforce and am excited to put my skills and thirst for learning into action again. My children are of an age where they are independent, so this is achievable without compromising my employment or my kids needs.


As a previous business owner, I am very conscious of the challenges that can come with employing mothers. I am confident that I am now able to fully commit to employment once again and would welcome the opportunity to combine my two loves of business and fitness, and become a part of your team.



Timeline

Administrative Manager

Melbourne Maintenance Air Conditioning Services
07.2022 - 04.2023

Managing Owner

Denim & White Boutique
10.2019 - 07.2022

Owner /Manager

Alpha Rigging Service Pty Ltd
05.2001 - 09.2019

Bachelor of Nursing - Nursing - Commenced 2019

Federation University Australia

Certificate IV - Personal Training

Fit Education

Certificate III - Personal Training

Fit Education
D'Arne McMillan