Darpan Patel
Summary
Accomplished Store Manager at Domino's Pizza, adept in planning and implementing effective support initiatives to enhance customer relationships, optimize operations and drive productivity. Possesses comprehensive knowledge of industry trends and shifts, enabling the provision of valuable insights on new growth opportunities and business expansion. Committed to meeting organizational needs through consistent and organized practices, while adeptly working under pressure and adapting to new challenges to enhance the brand image.
Overview
7
7
years of professional experience
Work History
Store Manager
Domino's Pizza
02.2019 - Current
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
Shift Manager
Domino's Pizza
03.2018 - 02.2019
- Managed daily cash intake by counting out registers and tabulating profits.
- Communicated with other shift managers to facilitate continuum of customer service.
- Helped employees accomplish tasks during peak periods.
- Upheld company standards and compliance requirements for operations.
- Coached employees on interactions with customers to drive exceptional service.
- Reported employee behavioural issues, losses and customer complaints to upper-level management.
- Documented receipts, employee hours and inventory movement.
- Taught staff upselling techniques to meet revenue targets.
- Reviewed financial statements to meet targets during shift.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
Delivery Expert
Dominos's Pizza
07.2017 - 03.2018
- Delivered orders to customers quickly.
- Collected payments in cash, check and credit card.
- Observed road rules, weather and road conditions and other factors to maintain safe driving record.
- Recorded daily vehicle mileage and fuel usage.
- interacted with customers on phone and in-person.
- Upheld company's standard in regard to uniform, grooming and appearance.
- Inspected orders before and after delivery to guarantee customer satisfaction.
- Verified each delivery order with information on ticket.
- Obtained receipts or signatures for delivered good, collecting payment for services when required.
- Followed company and legal requirements for deliveries, money handling and transportation.
Education
Master of Engineering - Mechanical Engineering
Western Sydney University
Sydney, NSW11.2019
Bachelor of Engineering - Mechanical Engineering
Gujarat Technological University
Vadodara, India06.2016
Diploma - Mechanical Engineering
Gujarat Technological University
Vadodara, India06.2012
Skills
- Systems Implementation
- Market Research and Analysis
- Strategy Development
- Customer Service Management
- Sales Development
- Promotional Planning
- Human Resources Oversight
- Problem Anticipation and Resolution
- Staff training and development
- Incidents management
- Data evaluation
- Customer Relationship Management
- Cross-functional communication
- Microsoft Office Suite
References
- Ravish Gajjar
Franchisee - Domino's Pizza, Moorebank
0481352992
- Aakash Bhatt
Protection Officer - Sydney Trains
0451001013
Timeline
Store Manager
Domino's Pizza
02.2019 - Current
Shift Manager
Domino's Pizza
03.2018 - 02.2019
Delivery Expert
Dominos's Pizza
07.2017 - 03.2018
Master of Engineering - Mechanical Engineering
Western Sydney University
Bachelor of Engineering - Mechanical Engineering
Gujarat Technological University
Diploma - Mechanical Engineering
Gujarat Technological University
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