- Enjoy participating in running and resistance for overall physical and mental well-being
- Sport (AFL, Premier League, NFL)
- Spending quality time with Family/Friends and social events
- Hiking
Darragh McGovern
Melbourne,VIC
Summary
Dynamic operations leader with a proven track record at Work Healthy Australia, excelling in operational excellence and workforce planning. Spearheaded initiatives that enhanced customer satisfaction and optimized service delivery. Skilled in relationship building and data-driven decision-making, fostering high-performance teams to achieve strategic business goals.
Overview
16
16
years of professional experience
Work History
Head of Operations
Work Healthy Australia
02.2019 - Current
- Collaborated with executive leadership on strategic planning initiatives to drive business growth.
- Optimized customer service protocols, elevating customer satisfaction and loyalty through personalized service initiatives.
- Facilitated key partnerships with external stakeholders, expanding market reach and enhancing brand reputation.
- Implemented data-driven decision-making processes, leveraging analytics to optimize operations.
- Empowered team leaders with autonomy in decision-making, fostering dynamic and responsive operational environment.
- Improved overall productivity with the introduction of innovative process improvement initiatives.
- Led workforce expansion efforts, recruiting top talent and establishing high-performance team aligned with company goals.
- Ensured compliance with industry regulations and company policies, mitigating potential risks.
- Spearheaded continuous improvement projects, resulting in enhanced business performance.
- Increased customer satisfaction by actively addressing concerns and ensuring timely resolutions.
- Oversaw supply chain management, ensuring timely delivery of services to customers.
- Implemented risk assessment procedures to minimize potential disruptions across all areas of operation.
- Managed crisis situations effectively by developing response plans in advance.
- Built a high-performance culture by recruiting top talent and promoting professional development opportunities for staff members.
- Enhanced operational transparency with implementation of advanced reporting systems, providing real-time insights to stakeholders.
State Operations Manager
Work Healthy Australia
01.2017 - 01.2019
- Managed a team of Allied Health Providers and suite of Victorian clients while performing onsite Health Provider services to clients. Managing time to efficiently manage team and enhance performance standards.
- Coordinated logistics operations for timely delivery of products or services to clients, ensuring customer satisfaction remained high.
- Fostered a positive work environment to boost employee morale, engagement, and satisfaction levels.
- Assisted in the recruitment and selection process for staffing needs related to operations roles within the company.
- Established strong relationships with stakeholders, improving collaboration and communication.
- Conducted regular performance reviews, providing constructive feedback and setting achievable goals for team members.
Workplace Health Provider
Soft Tissue Centre
10.2013 - 12.2016
- Utilized evidence-based practices to enhance quality of care provided to patients across all demographics.
- Improved patient satisfaction by providing compassionate and efficient care.
- Coordinated care with physicians, specialists, and ancillary staff to ensure seamless patient experiences.
- Continually expanded clinical knowledge via professional development opportunities and ongoing education.
- Advocated for patient needs within the workplace, promoting optimal care delivery in challenging cases.
- Delivered culturally sensitive care tailored to diverse populations'' unique needs.
- Spearheaded health education initiatives, empowering patients to make informed decisions about their healthcare.
- Enhanced patient outcomes through thorough assessments, diagnoses, and treatment plans.
Associate Chiropractor
Instinctive Chiropractic
01.2012 - 09.2013
- Performed comprehensive evaluations to determine root causes of pain or discomfort, guiding appropriate treatment recommendations.
- Increased patient satisfaction by providing comprehensive chiropractic care and personalized treatment plans.
- Improved functional mobility in patients by implementing targeted manual adjustments and soft tissue therapies.
- Contributed to a positive clinic atmosphere by fostering strong relationships among staff members through clear communication and collaboration.
- Provided empathetic support for patients experiencing chronic pain, helping them navigate challenging physical and emotional obstacles toward improved quality of life.
- Assisted with marketing efforts to attract new clients and develop strong relationships within the local community.
- Participated in community events, representing the clinic as a trusted healthcare provider committed to improving public health outcomes.
- Educated patients on the importance of proper posture, ergonomics, and preventative measures to maintain spinal health.
- Maintained accurate patient records and documentation for thorough follow-up care and long-term progress tracking.
- Continuously pursued professional development opportunities, staying current with industry trends and best practices in chiropractic care.
Customer Service
Woolworths
01.2009 - 06.2014
- Worked in team and solo shifts to manage Woolworth Liquor department
- Key roles involved customer service, stocking shelves and coolroom, proactively managing time to ensure the department was always prepared for service the following day.
- Delivered excellent customer service for repeat business
- Provided exceptional customer service, consistently exceeding performance metrics.
Education
Australian Institute of Management
Melbourne, VICAdvanced Diploma - People Leadership And Management
Australian Institute Of Management
Melbourne, VIC11-2021
Master of Science - Chiropractic
RMIT University
Bundoora, VIC11-2011
Bachelor of Science - Chiropractic
RMIT University
Melbourne, VIC01-2009
Skills
- Operational excellence
- Business analysis
- Organizational development
- Safety management
- Workforce planning
- Teamwork and collaboration
- Relationship building
- Decision-making
- Payroll administration and timekeeping
- Customer relations
- Customer service
- Employee reviews
Interests
Timeline
Head of Operations
Work Healthy Australia
02.2019 - Current
State Operations Manager
Work Healthy Australia
01.2017 - 01.2019
Workplace Health Provider
Soft Tissue Centre
10.2013 - 12.2016
Associate Chiropractor
Instinctive Chiropractic
01.2012 - 09.2013
Customer Service
Woolworths
01.2009 - 06.2014
Australian Institute of Management
Advanced Diploma - People Leadership And Management
Australian Institute Of Management
Master of Science - Chiropractic
RMIT University
Bachelor of Science - Chiropractic
RMIT University
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