Darran Ginn
Brisbane,Queensland
Overview
30
30
years of professional experience
Work History
Divisional Sales and Operations Manager
Audika, Queensland
03.2017 - Current
Regional Sales and Operations Manager
10.2020 - Current
- Audika is part of Demant a multi-national hearing health care organisation that runs a vertically integrated structure
- I am a member of the Senior Leadership Team, responsible for the commercial and operational performance of thirty-nine businesses across Queensland, with an annual turnover of $23 million dollars and a team of one hundred and twenty-five people
- As part of the Senior Leadership Team, I have overseen the transition from four bands to the single entity, Audika Australia, in Queensland
- I have coached my team through this organisational restructure, the complete software change and implementation to Microsoft Dynamics whilst maintaining strong team engagement and retention, achieving 86.6% engagement result in the 2023 Gallup Employee Engagement Survey
- I have led the transformation of our client journey nationally
- Developing, optimising, and embedding the Audika Way across Operations, Sales, Marketing, Business Intelligence, and our Contact Centre improving our client interaction process to deliver a 21.3% reduction in our cancellation rates and 8.6% improvement in our sales closing rate
- I achieved year on year growth through the introduction of new business, and strong change management
- In 2023 quarter one I have delivered 16.8% growth, 2022 - 2.2% YoY, 2021 - 8.29% YoY and in 2020 - 10.75% year on year
- I also lead Operations and Sales team nationally onboarding our corporate partner, Qantas
- This included policy and process development, plus education and implementation, creating new client growth for our business and revenue generation.
Regional Sales and Operations Manager
03.2017 - 10.2020
- I am responsible for ten clinical businesses across Southeast and regional Queensland with an annual turnover of $6 million dollars and a team of thirty-two people
- Overseeing the daily operations of each hearing healthcare business I coached and mentored front line administrative and clinical team members, ensuring compliance with company policies, procedures, and regulatory requirements of the hearing services program, while delivering quality outcomes and client satisfaction
- Responsible for all elements of each business from managing budgets and financial forecasting to team member performance, succession planning, business development and overall performance.
Regional Business Manager
Hearing Australia
10.2012 - 02.2017
- Australian Hearing is a federal government organisation within the hearing health care sector in direct competition with private enterprise
- I was employed as a business manager responsible for the financial and operational performance of a business with sixteen direct reports and a turnover of $3.5 million annually
- During my employment I moved throughout three separate regions, North Brisbane, Gold Coast and finally South Brisbane taking responsibility on each occasion for underperforming businesses which had all failed to meet their respective annual financial budget and in two cases were delivering a net loss
- Throughout my four and a half years I consistently returned those business to profit by restructuring operations, implementing, and aligning strategy plus engaging team members
- By amplifying our local marketing strategy in 2015-2016 I increased revenue by 29.3% YoY, delivering an EBIT of 38.7%
- In 2016, I functioned as the General Manager of Operations for Southeast Queensland on three occasions, responsible for eighty-two team members, with fifteen direct reports and $26M in annual turnover
- I have consistently improved workplace culture, reshaping disengaged teams, and in 2016 I delivered a 100% result in our Aon staff engagement survey
- I took part in our Reconciliation Action Plan to engage with Aboriginal and Torres Strait Islander job seekers through on-the-job training
- I collaborated with the marketing team to develop and implement a GP Education and Engagement Program implemented nationally developing new client acquisition pathways
- Achievements
- Australian Hearing National Awards ~ Specialist Services Adult Rehabilitation Business of the Year Finalist 2016
- Aon Hewitt team staff engagement survey result of 100% - 2016
- Australian Hearing National Awards ~ Manager of the Year Finalist 2015
- Australian Hearing National Awards ~ Business Improvement of the Year Finalist 2014.
Operations Manager
Smart Clinics
01.2005 - 08.2012
- Leadership of four private health care business incorporating primary care medical, dental, traditional, and complementary specialist healthcare professionals
- I joined this start-up as a project manager overseeing the build, fit out, operational integration, launch and compliance of the second clinic
- This led to a role as the operations manager, and I continued to oversee the rapid growth and expansion to four multidisciplinary clinics in the southwest of London
- Negotiated a contract with the National Health Service (NHS) for Paediatric Dental care and embedded the operating structure valued at $780k over 3 years
- Oversaw the operational change of our medical software and third-party billing application, converting the business to a paperless office
- Project managed the expansion of new businesses, consulting on operational designs, project managing the build phase, integrating software, and embedding standard operating procedures, whilst ensuring clinical governance standards of the Health Care Commission.
Service Manager
Pacific Toyota
01.2003 - 01.2005
- Operational leadership of the service department within Pacific Toyota the primary Toyota dealership in Cairns.
Field Service Supervisor
NS Komatsu
01.1994 - 01.2003
apprentice Diesel Fitter Engineer
- I completed my training progressing to a tradesperson and the Supervisor for the filed service department which was a team of fifteen engineers working remotely across onsite between Mackay to Coffs Harbour
- LinkedIn Recommendation "Darran excelled at really understanding how the business ticked and just made things happen and issues disappear
- A real influencer when it comes to operations and business growth." Dush Gunasekera - Co Founder and Director MyHealthcare Clinic
- Favourite Quotes “Without data you’re just another person with an opinion.” W
- Edwards Deming “Failure is an option here
- If things are not failing, you are not innovating enough” Elon Musk
Education
Engineering - Mechanical Heavy Earthmoving
Australian Institute of Business, TAFE
2001
1998
Accomplishments
§ Australian Hearing National Awards ~ Specialist Services Adult Rehabilitation Business of the Year Finalist 2016.
§ Aon Hewitt team staff engagement survey result of 100% - 2016.
Affiliations
A consultative and analytical leader that genuinely enjoys developing high performing teams through coaching and mentoring. My strengths lie in transforming business performance through data-driven decision making, strategy development and crafting cultural alignment to deliver results. I am an innovative manager that uses technology to communicate and empower my team across regionally diverse locations. I enjoy challenging everyday thinking to create effective and efficient business solutions.
Timeline
Regional Sales and Operations Manager
10.2020 - Current
Divisional Sales and Operations Manager
Audika, Queensland
03.2017 - Current
Regional Sales and Operations Manager
03.2017 - 10.2020
Regional Business Manager
Hearing Australia
10.2012 - 02.2017
Operations Manager
Smart Clinics
01.2005 - 08.2012
Service Manager
Pacific Toyota
01.2003 - 01.2005
Field Service Supervisor
NS Komatsu
01.1994 - 01.2003
apprentice Diesel Fitter Engineer
Engineering - Mechanical Heavy Earthmoving
Australian Institute of Business, TAFE
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