Darran Sherrard
DROUIN,VIC
Summary
Dynamic Store Manager with proven expertise at KFC, excelling in customer service and inventory management. Successfully led a team of over 70 employees, enhancing training and mentoring programs to boost performance. Resolved customer complaints effectively, fostering strong relationships and ensuring a positive shopping experience. Skilled in cash management and multitasking in fast-paced environments.
Overview
20
20
years of professional experience
Work History
Store Manager
KFC
04.2008 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Managed an employee base of up to 70+ team members, including recruiting, inductions, training and development
Night Shift Filler
Woolworths
07.2005 - 01.2015
- Ensured stock was put away during shift as per labour targets
- Enhanced store presentation by maintaining clean and organized shelves during nightly shifts.
- Streamlined the restocking process by collaborating with fellow team members to complete tasks efficiently.
- Ensured a safe work environment by promptly addressing spills, broken items, or other hazards.
- Stepped down on 2008 to a casual Team member to start at KFC, maintained casual role until leaving in 2015
Education
High School Diploma -
Kyneton Secondary College
Kyneton11-1993
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Training and mentoring
- Inventory management
- Cash management
- Retail inventory management
- Shift scheduling
- Recruitment and hiring
- Policies and procedures
Accomplishments
Was Rookie of The Year at National Conference for our Market
Have achieved top 10% National ranking on 6 occasions
Have maintained steady continual growth while maintaining a steady high Management Controlled Profit
Received multiple awards and nominations at national awards ranging from people through to profit
Timeline
Store Manager
KFC
04.2008 - Current
Night Shift Filler
Woolworths
07.2005 - 01.2015
High School Diploma -
Kyneton Secondary College
Similar Profiles
Ilona LambIlona Lamb
Customer Service Team Member at KFCCustomer Service Team Member at KFC
LUCAS BONNETTLUCAS BONNETT
Kitchen Hand and Front Packer at KfcKitchen Hand and Front Packer at Kfc
Milad SafariMilad Safari
Crew Member at KFCCrew Member at KFC