Trained staff to perform various tasks under pressure.
Maintained well-organized place to keep work consistent.
Coordinated with staff to guarantee timely delivery of all pastries.
Monitored quality of ingredients used in recipes to maintain consistency and safety standards.
Set up and ran the Rademaker automated Croissant/Danish line.
Made products using Croissant, Danish doughs and Puff pastry.
Business Owner
Top Pies
01.2018 - 09.2020
Prepared bank deposits and handled business sales, returns and transaction reports.
Consulted with customers to assess needs and propose optimal solutions.
Put together realistic budgets based upon costs and fees for successfully operating business.
Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
Trained and motivated employees to perform daily business functions.
Interacted well with customers to build connections and nurture relationships.
Trained new employees on proper protocols and customer service standards.
Head Pastry Chef
Top Pies
01.2010 - 01.2018
Monitored baking ingredient stocks and replenished items to maintain sufficient quantities for pastry production.
Maintained pastry-making equipment in good working order.
Prepared Pies, Pasties, Sausage Rolls, Cakes and Biscuits for the daily running of the Cafe.
Pastry Supervisor
La Parisienne - French Bakery
07.2007 - 12.2009
Trained staff to perform various preparation tasks under pressure.
Maintained well-organized place to keep work consistent.
Coordinated with staff to guarantee timely delivery of all pastries, cakes and desserts.
Monitored quality of ingredients used in recipes to maintain consistency and safety standards.
Made Croissants and Danish products, Shortbread tarts and Sausage Rolls.
Managed 4 Baking staff and 10 Casual staff.
Worked independently and as part of the team.
Role included- Problem solving, Staff rostering, Quality control,
Business Owner/Operator
Clifton Springs Pie And Cake Shop
01.2002 - 02.2007
Monitored staff performance, providing final-say assessment over inquiries.
Prepared bank deposits and handled business sales, returns and transaction reports.
Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
Created new products.
I started off in a very small operation as the sole trader with an annual turnover of $140,000 pa.
Upon selling in 2007 I had employed an apprentice Pastry Chef and a Qualified Baker plus 2 extra counter staff.
I had an annual turnover of $600,000
Apprentice Pastry Chef/Head Pastry Chef
Ramsay's Bakery
10.1987 - 12.2001
Started working as an Apprentice Pastry Chef in a medium sized family run business.
Progressed through to Head Pastry Chef.
Managed 4 Baking staff and 5 Counter staff.
Worked independently and as part of a 5 member baking team to produce all the daily requirements of Sweet bun items, Bread rolls, Pies, Pasties, Sausage Rolls, Cakes, Slices and Biscuits.
Role included- Problem solving, Staff rostering, Stock ordering, control and rotation, Quality control, Implemented and controlled the Food Safety Program.