Darrel Weston
Ballan,VIC
Summary
Talented Insurance Customer Service Representative conferred with customers by telephone or in-person to provide information about products or services. Took or entered orders, canceled accounts and obtained details of issues. Smart individual with great communication and task prioritization talents.
Seasoned Hiring Manager with more than 4 years' experience in interviewing, recruiting and onboarding for the Customer Service industry. Amassed successful track record in the selection of talented candidates which become long-term company assets.
Overview
11
11
years of professional experience
Work History
Insurance Service Representative
MAPFRE Insurance Company
03.2019 - 07.2023
- Responded to customer requests for products, services, and company information.
- Reviewed and adjusted customer coverage levels to address, identify, and resolve customer conflicts.
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Documented customer interactions and transactions for accurate, up-to-date records.
- Fielded customer complaints, escalating complex issues to management for resolution.
- Trained new customer service representatives on best practices, policies and procedures.
- Advised customers on required information for claim submissions to progress applications.
Supervising Manager
Price Chopper Supermarkets
02.2015 - 02.2019
- Developed and implemented new filing systems to improve organizational efficiency and productivity.
- Provided strong leadership to enhance team productivity and morale.
- Implemented and developed operational standards, policies and procedures.
- Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Evaluated hiring, firing, and promotions requests.
Phone Sales Representative
Integrated Sales Solutions
04.2012 - 01.2015
- Completed daily cold calling and outreach to build sales pipeline.
- Answered inbound telephone calls from interested customers to persuasively discuss offerings.
- Answered questions about company offerings with knowledgeable responses about products and services.
- Built relationships with customers using strong persuasion and active listening skills.
- Recorded and updated customer information in online systems.
Education
Associate's Degree - General Studies
Massbay Community College
Douglas, Massachusetts, Australia02.2019
Skills
- Customer Account Management
- Account Changes
- Document and Records Management
- Critical Thinking
- Team Support
- Providing Feedback
- Customer Needs Assessments
- Customer Care
- Train Employees
- Resume Screening
- Interviewing Abilities
- Employee Feedback and Recognition
Additional Information
Highly proficient with computer and communication skills. Quick to learn and patience to help others.
Timeline
Insurance Service Representative
MAPFRE Insurance Company
03.2019 - 07.2023
Supervising Manager
Price Chopper Supermarkets
02.2015 - 02.2019
Phone Sales Representative
Integrated Sales Solutions
04.2012 - 01.2015
Associate's Degree - General Studies
Massbay Community College
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