Darren Adams
Healesville,VIC
Summary
Dedicated team member known for punctuality, attention to detail and eagerness to learn and contribute to team success.
Overview
11
11
years of professional experience
Work History
Service Manager
Yarra Valley Ag
Lilydale, Vic
11.2020 - Current
- Managed daily operations of service team at agricultural supply company.
- Oversaw customer service initiatives to enhance client satisfaction and loyalty.
- Coordinated logistics for equipment maintenance and repairs across multiple sites.
- Resolved customer complaints efficiently, ensuring prompt follow-up and support.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Prioritized and delegated daily work tasks to meet anticipated project goals.
- Created written estimates and obtained customer consent to proceed.
- Created employee work schedules to keep shifts properly staffed.
Tow Truck Driver
Yarra Valley Towing
Lilydale, Vic
06.2015 - 11.2020
- Operated tow trucks to assist vehicles in distress across various locations.
- Responded promptly to emergency calls for roadside assistance and towing services.
- Conducted vehicle inspections to ensure safe towing practices and equipment reliability.
- Checked chains, cables, straps, and winches for proper operation and safety purposes.
Education
Boilermaker -
Box Hill Institute of TAFE
Melbourne, VIC01-1989
Skills
- Customer service
- Logistics coordination
- Customer relationship management
- Service team management
- Project management
- Effective communication
- Problem solving
- Attention to detail
- Team building
- Time management
- Crew leadership
- Maintenance and repair
- Outgoing and energetic
- Reliable and responsible
- Analytical thinking
- Technical troubleshooting
- Trustworthy and honest
Timeline
Service Manager
Yarra Valley Ag
11.2020 - Current
Tow Truck Driver
Yarra Valley Towing
06.2015 - 11.2020
Boilermaker -
Box Hill Institute of TAFE