DARREN BAMFORD
Perth
Summary
Field Service Engineer/Supervisor with over 15 years experience in the Electrical Services, Critical Infrastructure and Oil, Gas and Mining Industries. Offering strong analytical abilities, technical knowledge and problem-solving skills in the electrical industry. Dedicated, organized, detail oriented, and reliable. Always willing to put forth the effort required to achieve superior results. Possess excellent interpersonal and communication skills, with the ability to relate well at all levels. To represent a company that can best use my education and background in field service, as well as my Customer Service skills.
Welcoming Service Supervisor with outstanding abilities in assisting customers with various inquiries and tasks. Dependable and reliable with excellent training expertise. Experienced leading a team of diverse members by setting high expectations and treating everyone professionally and with respect.
Overview
30
30
years of professional experience
Work History
Service Supervisor/Business Development Manager
Eaton Electrical
05.2019 - Current
- Oversaw daily operations, ensuring compliance with service standards and protocols.
- Conducted performance evaluations, providing constructive feedback for continuous development.
- Managed scheduling and resource allocation to optimize staff performance and customer satisfaction.
- Resolved customer inquiries and escalated issues, maintaining high levels of client satisfaction.
- Handled customer complaints and inquiries.
- Assisted with training and development of team members.
- Monitored team's performance and gave feedback when necessary.
- Negotiated contracts with key clients, ensuring mutually beneficial terms and fostering long-term relationships.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Negotiated and closed long-term agreements with new clients in assigned territory.
Field Service Engineer
Eaton Electrical
11.2014 - 05.2019
- Responsible for commissioning, maintenance, fault finding and successful repair of Eaton UPS systems. Troubleshooting down to component level on electrical equipment such as UPS, batteries, PDU’s, STS.
- Preparation of commissioning test procedures, Methods of Procedures, Field Service Reports, Opportunities and oversee on-site testing. Strong customer relationships with all customers, with an extensive relationships within Oil, Gas and Mining and Hyper-scale Data Centers.
Electrical and Instrumentation Technician
Karara Mining Ltd
01.2012 - 01.2014
- Conducting maintenance activities, inspection testing and calibration for fixed plant equipment and instrumentation in accordance with Company procedures and operating instructions.
- The minimisation of downtime through accurate fault finding, investigating, and determining repair actions.
- Installing and commissioning modifications and design changes to control, instrument, and electrical equipment in accordance with standards.
- Complete documentation/reports as required.
- The isolation of plant and equipment for maintenance purposes.
- Maintain a high standard of housekeeping and workmanship
Field Service Engineer
Eaton Electrical
01.2007 - 01.2012
- Responsible for commissioning, maintenance, fault finding and successful repair of Eaton UPS systems. Troubleshooting down to component level on electrical equipment such as UPS, batteries, PDU’s, STS.
- Preparation of commissioning test procedures, Methods of Procedures, Field Service Reports, Opportunities and oversee on-site testing. Strong customer relationships with all customers, with an extensive relationships within Oil, Gas and Mining and Hyper-scale Data Centres.
Shift Electrical Maintenance Engineer
Ashton Foods Ltd
01.2005 - 01.2007
- Part of the Unigate Group that involves the slicing of bacon, ham and chicken products. Electrical maintenance and repairs of plant machinery and services Multivac R7000, R5200 and R530 Thermal Formers, Schindler Slicers, Schindler Checkweighers, Anco Slicers, Thurne IBS Predictive and Vision Slicers, Nutridan Presses, Cintex and Loma Metal Detectors, MR Printed Web Labellers and Overhead Labelers, Delford Labelers, Delford Sortaweighs, Graham Labelers and other food factory equipment.
Maintenance Electrician
Park Cake Bakeries
01.1996 - 01.2005
- Successfully completed a full Electrical Apprenticeship.
- Part of the Northern Foods Group producing traditional novelty, fresh cream cakes and hot eating desserts. Equipment included mixers, ovens, enrobers, depositors, pumps, compactors, chillers, fridges, freezers, conveyor systems and boilers. Responsible for repair, maintain and install lighting and power across the sites. Control equipment includes Mitsubishi, Allen Bradley P.L.C’s, Inverters, DC drives. Promoted to Supervisor running a team of 15 Shift Engineers, Mechanical and Electrical and Engineering Plant Manager at Park Cakes Bolton.
Skills
- Teamwork
- Adaptability
- Customer Service
- Communication Skills
- Ability to Work Under Pressure
- Fast Learner
- Microsoft Office
Websites
COURSES
- PLC Training
- Mitsubishi FX PLC Course
- Mechanical Trade Training
- RSA Computer Course
- Basic Siemens S7 PLC Training Course 2001
- NEBS Introductory Management Course
- WA A Grade Electrical Mechanic’s License Exp 12/03/2027
- Achieving Performance Excellence Program
- First Aid Training
- White Card
- FMG Training/Inductions/Accreditations
- BHP WAIO Training/Inductions/Accreditations
- CPPFES2005A Fire Training
- CPR/Low Voltage Rescue
- Maritime Security Identification Card (MSIC)
QUALIFICATIONS
- Electrical Installation Principles
- Electrical Installation Part I
- Electrical Installation Part II
- Electrical Installation Course C Certificate
- Supplementary Electronics
Timeline
Service Supervisor/Business Development Manager
Eaton Electrical
05.2019 - Current
Field Service Engineer
Eaton Electrical
11.2014 - 05.2019
Electrical and Instrumentation Technician
Karara Mining Ltd
01.2012 - 01.2014
Field Service Engineer
Eaton Electrical
01.2007 - 01.2012
Shift Electrical Maintenance Engineer
Ashton Foods Ltd
01.2005 - 01.2007
Maintenance Electrician
Park Cake Bakeries
01.1996 - 01.2005