Darren Bassett
Melbourne,VIC
Summary
Dynamic General Manager with a proven track record at Northern Bullants, excelling in operational strategy and financial analysis. Expert in team leadership and staff recruitment, driving revenue growth through effective communication and performance improvement initiatives. Committed to fostering a collaborative environment and enhancing operational efficiency for sustained success.
Overview
15
15
years of professional experience
Work History
General Manager
Northern Bullants
Melbourne, VIC
09.2021 - 03.2025
- Established and maintained effective communication with staff members to ensure efficient operations.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Monitored progress by establishing plans, budgets and measuring results.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Recruited, interviewed and hired qualified staff for open positions.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Sales & Service Team Leader
Suncorp Group
Melbourne, VIC
04.2010 - 09.2021
- Assisted in recruiting new staff members when required by reviewing resumes and conducting interviews.
- Monitored sales activities, tracked results and provided feedback to staff on a regular basis.
- Supervised daily operations of the sales and services department including assigning tasks, monitoring workflows.
- Resolved escalated customer complaints quickly and efficiently in order to maintain positive relationships with customers.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Identified training needs of sales and service team members, developed plans for improvement and conducted training sessions as needed.
- Implemented process improvements designed to increase productivity levels amongst the team.
- Provided guidance and support to sales and service team members, ensuring their performance met organizational objectives.
- Worked effectively in team environments to make the workplace more productive.
- Maintained updated knowledge through continuing education and advanced training.
Education
High School Diploma -
St Patricks College
Ballarat, VIC12-1994
Skills
- Financial analysis
- Budget management
- Operational strategy
- Staff recruitment
- Performance monitoring
- Customer service
- Team leadership
- Training development
- Conflict resolution
- Effective communication
- Sales management
- Decision making
- Time management
- Collaboration skills
- Leader
- Professionalism
- Communication
- Sales coaching
- Revenue growth
- Employee development
- Operations management
- Budget analysis
- Forecasting
- Hiring and onboarding
- Sales planning and implementation
- Time management abilities
- Staff supervision
- Operational efficiency
- Performance improvement
- Employee engagement
- Staff training and development
References
References available upon request.
Timeline
General Manager
Northern Bullants
09.2021 - 03.2025
Sales & Service Team Leader
Suncorp Group
04.2010 - 09.2021
High School Diploma -
St Patricks College
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