Darren Brown
Bundaberg,QLD
Summary
Accomplished Store Manager at McDonalds and Night Shift Filler at Coles Supermarket, adept in inventory management and fostering customer relations. Leveraged teamwork and efficient time management to increase store profitability and enhance customer service. Skilled in staff training and recruitment, ensuring a productive and collaborative work environment.
Developed strong leadership, organizational, and customer service skills in fast-paced retail environment, seeking to transition into new field. Demonstrates expertise in team management and operational efficiency, with focus on achieving business objectives. Committed to leveraging these transferable skills to deliver results in new and dynamic role.
Overview
23
23
years of professional experience
Work History
Night Shift Filler
Coles Supermarket
01.2016 - Current
- Provided excellent customer service when encountering late-night shoppers seeking assistance or guidance.
- Enhanced store presentation by maintaining clean and organized shelves during nightly shifts.
- Streamlined the restocking process by collaborating with fellow team members to complete tasks efficiently.
- Ensured a safe work environment by promptly addressing spills, broken items, or other hazards.
Store Manager
McDonalds
01.2002 - 01.2016
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
Education
Skills
- Efficient time management
- Dependable and reliable
- Teamwork and collaboration
- Stocking and replenishing
- Staff training
- Inventory management
- Problem-solving
- Customer relations
- Multitasking and organization
- Shift scheduling
- Recruitment and hiring
Timeline
Night Shift Filler
Coles Supermarket
01.2016 - Current
Store Manager
McDonalds
01.2002 - 01.2016
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