Summary
Overview
Work History
Education
Skills
Timeline
Generic

Darren Casey

Redcliffe

Summary

Dynamic business professional with a proven track record at Telstra, excelling in stakeholder engagement and operational efficiency. Skilled in data analysis and strategic planning, I foster strong relationships and drive project success. I bring a customer-oriented approach and a commitment to excellence. I am flexible with hours and seeking permanent part time hours or casual appointment

Overview

32
32
years of professional experience

Work History

Owner/Operator

Mates Rates Clothing
01.2010 - 05.2025
  • Managed day-to-day business operations.
  • Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
  • Increased customer satisfaction by providing high-quality services and timely communication.
  • Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
  • Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
  • Sales and customer service
  • Shirt Design

Senior Business Analyst

Telstra
01.2002 - 09.2006
  • Managed stakeholder expectations through transparent communication and timely status updates, ensuring alignment between project deliverables and business objectives.
  • Created detailed user stories for system enhancements, leading to improved functionality and user satisfaction.
  • Improved project efficiency by analyzing business processes and identifying areas for improvement.
  • Supported leadership team with reporting, analysis, and business presentations to inform divisional strategies.
  • Mentored junior analysts on best practices for business analysis techniques, fostering professional growth within the team.
  • Streamlined workflow for better productivity with the implementation of new software solutions.
  • Collaborated with cross-functional teams, ensuring a cohesive approach to business analysis.
  • Enhanced stakeholder engagement through effective communication of complex data and insights.
  • Ensured adherence to regulatory requirements by staying abreast of industry standards and best practices.
  • Interacted with internal customers to understand business needs and translate into requirements and project scope.
  • Collaborated with stakeholders to identify business needs and data sources.
  • Generated ad-hoc reports to evaluate specific business requirements.
  • Utilized data visualization techniques to present and explain complex data sets.
  • Created data models to support decision-making processes.
  • Provided technical support for troubleshooting analytics and reporting issues.
  • Updated and developed scripts and queries to extract and analyze data from multiple sources.
  • Identified patterns and trends in large data sets and provided actionable insights.
  • Developed customized reports, summarizing and presenting data in visually appealing format.
  • Optimized data access and storage to improve performance of analytics systems.

University Tutor

Griffith University
01.1999 - 12.2001
  • Organized supplementary workshops covering challenging topics; providing additional support outside regular class hours.
  • Supported university staff in refining curriculum design, leading to increased student engagement and improved course evaluations.
  • Collaborated with fellow tutors on best practices and resource sharing to optimize the overall effectiveness of the tutoring program.
  • Assisted students in developing effective study habits, which contributed to better retention of course material and exam preparation success.
  • Maintained accurate records of student progressions throughout the semester ensuring transparency with both tutees and university staff members alike.
  • Stayed up-to-date with latest industry trends and research findings; ensuring content relevancy and effectiveness in tutoring sessions.
  • Adapted tutoring style according to individual learning preferences; successfully addressing diverse needs within the university population.
  • Provided constructive feedback on assignments and guided students through revisions, resulting in improved writing skills and stronger final submissions.
  • Effectively communicated complex concepts using tailored lesson plans, resulting in a higher rate of subject mastery among students.

Warehouse Manager

Top Hat Clansmen Carriers
12.1992 - 01.2001
  • Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Maintained a safe work environment by enforcing strict adherence to OSHA guidelines and company policies.
  • Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
  • Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Boosted customer satisfaction through timely order fulfillment and accurate inventory tracking.
  • Increased warehouse efficiency by implementing new inventory management systems and procedures.
  • Coordinated with vendors to verify timely delivery of materials and supplies, avoiding delays.
  • Fostered a positive workplace culture that motivated employees to perform their best while maintaining high morale.
  • Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
  • Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
  • Managed relationships with external partners such as suppliers, ensuring timely deliveries while minimizing disruptions in supply chain operations.
  • Reduced product damage with improved packaging methods and training staff on proper handling techniques.

Education

Bachelor of Business - Marketing And Information Systems

Griffith University
QLD
11-1999

Skills

  • Operations management
  • Documentation and reporting
  • Business planning
  • Staff training and development
  • Sales negotiation
  • Personnel management
  • Operations oversight
  • Negotiation
  • Inventory management
  • Strategic planning
  • Relationship management
  • Financial analysis
  • Operational reporting
  • Marketing strategy development
  • Performance analysis
  • Mechanical recoveries
  • Client relationship management
  • Financial reporting
  • Market analysis
  • Vendor negotiation
  • Regulatory compliance
  • Strong work ethic
  • Decision-making
  • Dependable and reliable
  • Customer service
  • Customer-oriented
  • Equipment operation
  • Schedule management
  • Materials transport
  • Accurate record keeping
  • Safe driving practices
  • Hazardous materials handling
  • Load security
  • Safe driving
  • GPS and route planning
  • Document management
  • Transportation safety
  • Inclement weather driving
  • Time management
  • Attention to detail
  • Verbal and written communication
  • Planning
  • Courteous and polite demeanor
  • Good comunicator
  • Attention to detail
  • Able to follow appropriate procedures and practices
  • Fast, willing learner

Timeline

Owner/Operator

Mates Rates Clothing
01.2010 - 05.2025

Senior Business Analyst

Telstra
01.2002 - 09.2006

University Tutor

Griffith University
01.1999 - 12.2001

Warehouse Manager

Top Hat Clansmen Carriers
12.1992 - 01.2001

Bachelor of Business - Marketing And Information Systems

Griffith University

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