Darren Coghlan

• Owned strategy and revenue across Tier 1 financial services accounts including ANZ Bank ($6.2M ARR prime contract), Aust. Retirement Trust, Insignia Financial and Latitude Financial, managing portfolios ranging from $450K to $6.5M ARR.
• Built deep, trusted relationships at CIO, COO, CTO and GM levels, balancing business and technology priorities while anchoring conversations in clear CX, AI and productivity use cases.
• Ran large end-to-end enterprise deal cycles across 9–12
months+, educating executive stakeholders, aligning internal teams, and progressing deals through structured governance and approval forums.
• Landed a $750K AI workload at Australian Retirement
Trust on top of a $1.8M base account, approved at COO
level after a 12-month AI working committee process focused on member experience and operational efficiency.
• Led ANZ Bank's $42M Contact Centre Futures program,
running a 9-month, board-level evaluation against AWS Connect and retaining a $3.5M on-prem subscription while
maintaining senior executive relationships.
• Delivered major CX and AI expansions including Latitude
Financial ($4.25M) and Bank Australia ($1.4M),
consolidating telephony, WFM, analytics and AI workloads onto Genesys Cloud.
•Achieved 100% YTD with line of sight to 152%, delivered
102% in first full year (Jan 2026 EOFY), ranked 2nd
highest seller of AI workloads across ANZ this FY,
recognised for accurate forecasting and consistent execution.

Strategic Enterprise Selling

• Managed 18 enterprise accounts ($150k–$2M ARR), driving both account expansion and new customer acquisition.
• Identified customer problem statements and aligned them to clear use cases to accelerate deal progression and decision-making.

Execution & Deal Leadership

• Partnered with Solution Architects to deliver practical, customer-led demonstrations that built confidence and commercial alignment.
• Closed a 5-year $480k ARR agreement with CPA Australia and delivered a 72% uplift within the first three years through strong multi-level relationships.

Collaboration

• Brought together architects, technical teams, Customer Success Managers, and partners to ensure coordinated execution and momentum.

Performance & Results

• Led the team in new business with 8 net-new logos in FY21/22.
• Consistently exceeded targets: 142% (FY20/21), 112% (FY21/22), 87% YTD (FY22/23).
• Continued to build expertise across product, integrations, and digital transformation to better support customer outcomes.

• Situation / Task: Owned a pure hunter Enterprise and Higher Education territory, responsible for building strategic account plans and aligning stakeholders across HR, L&D and Talent.
• Action: Used targeted insights and LinkedIn's Economic Graph data to open new conversations, shape value propositions and drive long-term partnership discussions.
• Result: Secured 17 net-new logos (USD 113,600 average ARR) and led the business in 5-year partnerships in FY20. Recognised by leadership for impact on university outcomes and awarded Best Culture Add.
• Key Wins: University of WA (USD 1.2M TCV), Rio Tinto (USD 5.5M TCV), AGL (USD 1.4M TCV), Coles (USD 1M TCV with Microsoft).

• Drove new logo acquisition through disciplined account planning, stakeholder engagement, and a pure hunter sales motion.
• Qualified opportunities, built senior relationships, and executed sales strategies to consistently win new business.
• Recognised for highest total contract value in FY18/19, driven by securing the most 5-year agreements with average ARR of $88k per deal.
• Key wins included RSPCA Victoria, Dentsu Aegis, Melbourne & Olympic Parks, and RACGP.

• Business Engagement Program engaged 13,000 businesses Victoria-wide to connect government services with economic development.
• Responsibilities included reaching out to business leaders and securing time to visit on-site (average 15 meetings p/w).
• Meet Departmental execs regularly to discuss BI & program success metrics.

Corps de Ballet dancer with The Australian Ballet.