Darren Coutts
Bald Hills ,QLD
Summary
Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
21
21
years of professional experience
Work History
Fixed Plant Controller
Whitehaven Coal
Brisbane, Queensland, Australia
04.2024 - Current
- Having transitioned to Whitehaven Coal from BHP as part of the divestment of Daunia and Blackwater mines, I am continuing in my role as Fixed Plant Controller for Daunia CHPP and in the near future will look to cross train in the Blackwater CHPP control room space.
Fixed Plant Controller and Step-Up Supervisor
BHP
Brisbane City, Queensland, Australia
11.2016 - 04.2024
- Responsibilities: As an IROC+ Controller I am responsible for working collaboratively with the site based production teams to optimise safe production against operational plans
- In this role I have and continue to use my ability to learn the agreed work processes, use operational control systems effectively and apply these skills to control activity
- I am continually looking to optimise performance in my day to day tasks and to think more broadly to identify opportunities to improve systems and processes
- My core accountabilities in this role include but are not limited to: Monitor operational performance, apply agreed work processes and identify variation
- Assess compliance with control operational benchmarks and reduce variance
- Collaborate across teams to design and implement improvement initiatives
- Participate in the investigation of reported safety and productivity events
- Provide input to improvements needed for control systems and processes.
Duty Manager - Operational Control Centre
KDR Gold Coast
Gold Coast, Queensland, Australia
11.2013 - 12.2015
- Responsibilities: Creation, development and update of operational procedures and policies
- Involved in start-up staff selection process and mobilisation of operations staff
- Production of daily operations report and performance data
- Accident and Incident investigation as Lead investigator using cause analysis methodology, production of investigation reports for submission to the railway safety regulator and SPV
- Coordination of Operations staff in the control centre and on-site to ensure strategic and systematic safety approach to incidents
- Provide a safe, on-time and efficient service delivery for passengers
- Day to day management of the light rail network in normal and degraded modes
- Management of power, planned and emergency isolations
- Successful delivery of Gold Coasts G:Link light rail system from D+C to Operational phase.
Tollroad Control Centre Operator
Brisbane Motorway Services
Brisbane, Queensland, Australia
12.2009 - 05.2013
- Responsibilities: As a Tollroad Control Centre Operator I was responsible for monitoring tunnel systems and responding to incidents occurring on the Clem7 Tollroad
- In this role I was required to contribute towards a culture of safety and health above all else
- Monitor and control traffic on the CLEM7, including the use of traffic surveillance equipment, CCTV and ITS devices
- Liaise with the Brisbane Metropolitan Traffic Management Centre for the management of traffic both within the tunnel and on the external road network
- Manage the plant control systems to ensure efficient operation of the tunnel’s ventilation, power, fire and drainage systems
- Critical Incident Management - Respond to and provide initial coordination for incidents occurring in the tunnel, including the dispatch of response and maintenance crews and liaison with local and state government agencies to assist in the incidents’ resolution
- Conduct Pre-Start and Toolbox meetings, Risk identification and management, Subcontractor management, Issue work permits etc
- Work as part of a team, be able to complete a full shift rotation on a 24/7 rolling roster and be able to work additional shifts as required.
Team Leader
Flow Tolling
Brisbane, Queensland, Australia
07.2009 - 12.2009
- Responsibilities: I was employed by Flow in the Team Leader role prior to the opening of the Clem7 tunnel
- During my time with Flow I was involved in the development and documenting of call centre processes and procedures, testing of the CRM and Tolling systems and also had input into the development of training material for call centre agents
- I left Flow when offered the role in the control room of the Clem7.
Team Leader
Virgin Australia
Brisbane, Queensland, Australia
11.2003 - 03.2009
- Responsibilities: Responsible for recruiting, leading, motivating, coaching and developing a team of up to 20 Guest Contact Centre Agents to ensure the consistent delivery of quality customer service and the achievement of set targets and goals
- Had input into the direction of the centre and which strategies were best suited to enable the business unit to move forward and ensure goals were achieved with continuous improvement as one of the driving forces
- Involvement in, and management of various projects were also major responsibilities.
Education
Skills
- Business process improvement
- Strategic Planning
- Team Oversight
- Trend Analysis
- Staff Management
- Staff Training and Development
- Operations Management
- Workforce Management
- Key Performance Indicators
- Expectation setting
- Teamwork and Collaboration
- Problem Resolution
- Hiring and Training
- Goal Setting
- Good Judgment
- Interpersonal Relations
- Emergency Response
Timeline
Fixed Plant Controller
Whitehaven Coal
04.2024 - Current
Fixed Plant Controller and Step-Up Supervisor
BHP
11.2016 - 04.2024
Duty Manager - Operational Control Centre
KDR Gold Coast
11.2013 - 12.2015
Tollroad Control Centre Operator
Brisbane Motorway Services
12.2009 - 05.2013
Team Leader
Flow Tolling
07.2009 - 12.2009
Team Leader
Virgin Australia
11.2003 - 03.2009