Hi, I’m
Darren Edwards
Summary
Enterprising Branch Manager successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change.
Overview
31
years of professional experience
Work History
STW Industries
Branch Manager
02.2016 - 07.2024
Job overview
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversee daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Complied with regulatory guidelines and requirements.
- Consulted customers to boost product sales and services.
- Monitored market trends to identify new business opportunities and capitalise on potential growth areas within the community or region served.
- Coordinated marketing campaigns tailored towards target audience segments resulting in increased brand awareness within the local community.
- Negotiated with vendors to secure cost-effective solutions for branch operations, significantly lowering overhead costs.
- Ensured exceptional customer service, resolving issues swiftly to maintain trust and satisfaction.
- Cultivated lasting relationships with high-value clients, securing their loyalty through exceptional service and advice.
- Oversaw daily branch operations, ensuring compliance with regulatory standards and maintaining operational integrity.
Jetmaster Heat N Glo
Stock Controller
01.2013 - 02.2016
Job overview
- Maintained detailed records of all stock movements, providing valuable data for decision-making purposes.
- Maintained awareness of industry best practices in stock control and inventory management, incorporating relevant ideas into company procedures for continuous improvement efforts.
- Enhanced inventory accuracy by conducting thorough stock audits and addressing discrepancies promptly.
- Determined and performed appropriate adjustments of authorised stock levels.
- Managed the implementation of a new inventory management system, resulting in more accurate tracking and forecasting capabilities.
- Optimised warehouse organisation for improved accessibility and faster order fulfillment times.
- Handled stock return claims from customers promptly and professionally, maintaining positive relationships while minimising financial impact on the company.
- Streamlined stock management processes for increased efficiency and reduced waste.
- Coordinated with quality assurance team to ensure that incoming products met established quality standards, preventing potential stock issues related to defective items.
- Answered customer questions and provided detailed product information.
- Prepared and checked outbound shipments for accuracy.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
Bridgestone Mining Solutions
Sales Clerk
04.1993 - 03.2002
Job overview
- Developed strong relationships with customers, driving repeat business and loyalty.
- Processed transactions quickly and accurately, maintaining a high level of customer satisfaction.
- Collaborated with team members to achieve store sales targets and improve overall performance.
- Boosted sales by effectively promoting products and engaging with customers.
- Enhanced customer service experience by acting quickly and applying appropriate resolutions for common problems.
- Demonstrated strong communication skills while interacting with diverse clients, building rapport that facilitated successful transactions.
- Provided excellent customer service, consistently exceeding expectations for attentiveness and problem resolution.
Education
Australian Institute Of ManagementMelbourne, VIC
No Degree from Business Management
Australian Institute Of ManagementMelbourne, VIC
No Degree from Telephone Sales
Australian Institute Of ManagementMelbourne, VIC
No Degree from Customer Contact Skills
Australian Institute Of ManagementMelbourne, VIC
No Degree from Supervisor
Australian Institute Of ManagementMelbourne, VIC
No Degree from Communication Business To Business
Australian Institute Of ManagementMelbourne, VIC
No Degree from OH&S Course
Sunshine College - Sunshine Senior CampusSunshine, VIC
High School Diploma
Skills
- Branch Operations Management
- Customer Service
- Excellent time management skills
- Attention to Detail
- Excellent Work Ethic
- Client Relationship Management
- Verbal/Written Communication
- Staff Management
- Operations Management
- Team Player
- Sales Management
- Business Development
Hobbies
Music, Motorbikes,Movies,Camping.
Referees
Oliver Bloomfield
STW Industries
Ph: 0429 294 794
David Danskin
Tradefaire International
Ph: 0417 119 463
John Chamberlein
STW Industries
Ph: 0448 814 948
Timeline
Branch Manager
STW Industries
02.2016 - 07.2024
Stock Controller
Jetmaster Heat N Glo
01.2013 - 02.2016
Sales Clerk
Bridgestone Mining Solutions
04.1993 - 03.2002
Australian Institute Of Management
No Degree from Business Management
Australian Institute Of Management
No Degree from Telephone Sales
Australian Institute Of Management
No Degree from Customer Contact Skills
Australian Institute Of Management
No Degree from Supervisor
Australian Institute Of Management
No Degree from Communication Business To Business
Australian Institute Of Management
No Degree from OH&S Course
Sunshine College - Sunshine Senior Campus
High School Diploma
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