Darren Evans
Brisbane
Summary
Dynamic Internal Support Manager at Mitek with a proven track record in technical support and team development. Expert in managing escalations and enhancing service delivery, I successfully led cross-functional collaborations and implemented effective onboarding programs, driving operational excellence across the APAC region. Passionate about mentoring and fostering teamwork.
Overview
15
15
years of professional experience
Work History
Internal Support Manager (APAC)
Mitek
10.2019 - Current
apidly progressed from Helpdesk Agent to Technical Services Lead, and now Internal Support Manager overseeing Customer Service and Technical Services teams across the APAC region.
Led system installations, troubleshooting, and user training
Managed escalations and improved service delivery
Recruited and developed staff; implemented onboarding programs
Collaborated cross-functionally to align support strategies with business goals
Frame & Truss Detailer /2IC Manager
Timaru ITM
11.2016 - 11.2019
Produced detailed frame and truss designs for residential builds
Acted as second-in-charge, managing store operations during Regional Manager’s absence across multiple sites
Supported staff coordination, customer service, and day-to-day decision-making
Assisted with branch relocation and maintained high service standards
Estimator / Detailer
Placemakers Timaru
11.2012 - 11.2016
Designed roof trusses and estimated construction materials
Liaised with architects and builders to ensure project accuracy
Estimating Manager
Joinerynow
04.2010 - 11.2012
Started as a Trainee Estimator and quickly advanced to Estimating Manager.
Led sales and customer service teams
Managed estimating operations and client relationships
Drove community engagement initiatives
Education
Bachelor of Science - Quantity Surveying
Liverpool John Moores University
Liverpool, UK06-2008
Skills
- Technical support expertise
- Teamwork and collaboration
- Problem-solving
- Technical support
- Staff management
- Customer service expertise
- Training and mentoring
- Project management
- Team development
- Leading team meetings
- Remote management
- CRM system implementation & adoption
Timeline
Internal Support Manager (APAC)
Mitek
10.2019 - Current
Frame & Truss Detailer /2IC Manager
Timaru ITM
11.2016 - 11.2019
Estimator / Detailer
Placemakers Timaru
11.2012 - 11.2016
Estimating Manager
Joinerynow
04.2010 - 11.2012
Bachelor of Science - Quantity Surveying
Liverpool John Moores University