Summary
Overview
Work History
Education
Skills
Timeline
Generic

Darren Evans

Brisbane

Summary

Dynamic Internal Support Manager at Mitek with a proven track record in technical support and team development. Expert in managing escalations and enhancing service delivery, I successfully led cross-functional collaborations and implemented effective onboarding programs, driving operational excellence across the APAC region. Passionate about mentoring and fostering teamwork.

Overview

15
15
years of professional experience

Work History

Internal Support Manager (APAC)

Mitek
10.2019 - Current

apidly progressed from Helpdesk Agent to Technical Services Lead, and now Internal Support Manager overseeing Customer Service and Technical Services teams across the APAC region.

Led system installations, troubleshooting, and user training

Managed escalations and improved service delivery

Recruited and developed staff; implemented onboarding programs

Collaborated cross-functionally to align support strategies with business goals

Frame & Truss Detailer /2IC Manager

Timaru ITM
11.2016 - 11.2019

Produced detailed frame and truss designs for residential builds

Acted as second-in-charge, managing store operations during Regional Manager’s absence across multiple sites

Supported staff coordination, customer service, and day-to-day decision-making

Assisted with branch relocation and maintained high service standards

Estimator / Detailer

Placemakers Timaru
11.2012 - 11.2016

Designed roof trusses and estimated construction materials

Liaised with architects and builders to ensure project accuracy

Estimating Manager

Joinerynow
04.2010 - 11.2012

Started as a Trainee Estimator and quickly advanced to Estimating Manager.

Led sales and customer service teams

Managed estimating operations and client relationships

Drove community engagement initiatives

Education

Bachelor of Science - Quantity Surveying

Liverpool John Moores University
Liverpool, UK
06-2008

Skills

  • Technical support expertise
  • Teamwork and collaboration
  • Problem-solving
  • Technical support
  • Staff management
  • Customer service expertise
  • Training and mentoring
  • Project management
  • Team development
  • Leading team meetings
  • Remote management
  • CRM system implementation & adoption

Timeline

Internal Support Manager (APAC)

Mitek
10.2019 - Current

Frame & Truss Detailer /2IC Manager

Timaru ITM
11.2016 - 11.2019

Estimator / Detailer

Placemakers Timaru
11.2012 - 11.2016

Estimating Manager

Joinerynow
04.2010 - 11.2012

Bachelor of Science - Quantity Surveying

Liverpool John Moores University
Darren Evans