Darren Fletcher
Nowra,NSW
Summary
Trusted Computer Technician skilled at safeguarding business continuity by maintaining maximum performance and reliability of owned assets. Provides consistent repair and replacement services. Proponent of impactful preventive maintenance and responsive corrective measures.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Computer Technician
GB Consulting PTY LTD
Nowra, NSW
04.2010 - Current
- Installed operating systems including Windows 7, 8, 10, Linux and Mac OS X on desktops and laptops.
- Performed basic network troubleshooting and maintenance activities.
- Installed, configured and maintained computer hardware, software systems, networks and peripherals.
- Upgraded computers with new hardware components like processors, RAMs.
- Troubleshot devices to identify and solve issues with hardware or software performance.
- Resolved customer complaints regarding the performance of their computers or other devices.
- Configured computers to network drivers and connected to printers and other peripheral equipment.
- Created backup images of customers' data files onto external storage devices.
- Troubleshot complex technical problems related to hardware components, operating systems and applications.
- Diagnosed issues with existing computer systems and identified solutions to resolve them.
- Installed computers and other devices individually and across networks, testing connections to support proper functioning.
- Identified hardware issues caused by component failures using approved diagnostic tools.
- Provided technical support for client inquiries via telephone and email.
- Identified and eliminated computer viruses and threats, implementing measures to protect against future data breaches.
- Built custom PCs based on customers' specifications using various components from different manufacturers.
- Managed inventory of parts and supplies for repair services.
- Conducted regular maintenance checks to diagnose any potential issues before they arise.
- Configured network settings as per customer requirements.
- Updated software versions with patches and new installations to close security loopholes and protect users.
- Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
- Coordinated with hardware and software vendors to obtain warranty services, external technical support and replacement products.
- Detected and corrected error messages within software and hardware reporting systems.
- Maintained accurate records of service calls in a database system.
- Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions.
- Performed functionality testing on various systems and applications to confirm suspected faults and malfunctions.
- Assessed customer needs and provided advice on appropriate products or services.
- Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
- Supported users with fax machines, printers and other output devices to facilitate local connectivity requirements.
Computer Technician
Nowra Central IT Services
Nowra, NSW
01.2006 - 05.2010
- As Above
Sole Trader
Self Employed
Nowra, 2541
01.2005 - 01.2006
- I wanted to buy a House and as an employee it is easier to get a loan. I can perform my personal business after hours so i took a job with a local business owner.
Computer Technician
Virtual City PTY LTD
Nowra, NSW
01.2001 - 01.2005
- Original skills were starting to be developed at this business.
Computer Technician
Laser Computers PTY LTD
Nowra, NSW
07.1998 - 12.2000
- First started working on Computers for a family friend. these were all retail computers with a couple of corporate clients but not as many as will later become my focus.
Education
High School - School Work
St Johns The Evanglist
Nowra, NSW12-1996
Skills
- Disaster Recovery
- Preventive Maintenance
- Network Security Measures
- Printers and Peripherals Installation
- Customer Service
- Issue Diagnosis and Resolution
- Attention to Detail
- IT Security Management
- Software Feature Demonstrations
- Problem Replication
- System Upgrades
- Software Installation
- Server Installations
- Remote Support
- Help Desk Assistance
- Network Operating Systems
- Hardware Configuration
- Computer Configurations
- Computer Troubleshooting
- Installation and Repair
- System Backup
- Technical Analysis
- Data Recovery
- Valid Driver's License
Certification
- 3CX Certified installer and maintenance provider.
Timeline
Computer Technician
GB Consulting PTY LTD
04.2010 - Current
Computer Technician
Nowra Central IT Services
01.2006 - 05.2010
Sole Trader
Self Employed
01.2005 - 01.2006
Computer Technician
Virtual City PTY LTD
01.2001 - 01.2005
Computer Technician
Laser Computers PTY LTD
07.1998 - 12.2000
High School - School Work
St Johns The Evanglist
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