Summary
Overview
Work History
Skills
Accomplishments
Timeline
GeneralManager
Darren Footman

Darren Footman

Summary

Results-driven professional seeking a fast paced challenging role in a dynamic company. Experienced in managing time effectively and delivering exceptional service. Seeking to leverage these skills in a dynamic customer service role.

Overview

6
6
years of professional experience

Work History

Metal Worker

Associated Metalworks
09.2021 - Current
  • Efficiently manage customer inquiries and issues over the phone, ensuring prompt resolution and customer satisfaction
  • Utilize strong time management skills to prioritize and handle a high volume of tasks
  • Exemplified exceptional phone communication skills by handling complex customer complaints with empathy and professionalism, resulting in positive outcomes
  • Executed tasks involving ordering materials over the phone during stocktake period
  • Operated various heavy machinery safely, including laser cutters, folding presses, and spot-welders
  • Executed tasks involving drilling and punching holes in metal with precision
  • Managed task planning, material estimation, and coordination
  • Detected defects in workpieces and machine malfunctions
  • Successfully delivered products to customers, including off-site work.

Fast Food Worker

Fat Clemenza's
03.2020 - 11.2021
  • Provided prompt and friendly customer service, both in-person and over the phone
  • Demonstrated confidence and professionalism in handling customer orders and inquiries, ensuring accurate and timely responses
  • Effectively managed phone orders, ensuring accuracy and efficiency in processing customer requests
  • Resolved customer complaints over the phone, actively listening to their concerns and providing appropriate solutions to ensure customer satisfaction and loyalty.

Fast Food Worker

Pizza Hut
02.2019 - 02.2020
  • Managed cash register operations and addressed customer inquiries over the phone with professionalism and courtesy
  • Handled phone orders efficiently, accurately entering customer preferences and ensuring timely delivery
  • Demonstrated exceptional phone communication skills in resolving customer complaints, de-escalating tense situations, and ensuring positive outcomes.

Team Leader

RMIT University
02.2019 - 06.2019
  • Led a team in sales and marketing projects, effectively coordinating tasks and meeting deadlines
  • Developed strong communication skills through presentations and interactions with team members
  • Successfully mediated conflicts within the team, fostering a positive and collaborative work environment.

Waiter/Bartender

The Grand
06.2018 - 01.2019
  • Provided attentive customer service over the phone, taking reservations and addressing customer inquiries with enthusiasm and professionalism
  • Handled phone orders for takeout and delivery, ensuring accuracy and timeliness in processing orders
  • Effectively communicated with kitchen staff to ensure orders were prepared according to customer specifications, minimizing errors and maximizing customer satisfaction.

Skills

  • Proficient in time management, ensuring efficient handling of tasks and prioritization of responsibilities
  • Confident and articulate communicator with a demonstrated ability to engage customers effectively over the phone
  • Experienced in resolving customer inquiries and issues promptly and professionally
  • Strong organizational skills, honed through managing multiple tasks simultaneously
  • Proficient in Microsoft Word, Excel, and PowerPoint
  • Excellent conflict management skills, fostering positive customer experiences

Accomplishments

  • Recognized for outstanding phone communication skills in resolving customer inquiries and complaints.
  • Consistently praised for efficiency and effectiveness in managing tasks and responsibilities.

Timeline

Metal Worker

Associated Metalworks
09.2021 - Current

Fast Food Worker

Fat Clemenza's
03.2020 - 11.2021

Fast Food Worker

Pizza Hut
02.2019 - 02.2020

Team Leader

RMIT University
02.2019 - 06.2019

Waiter/Bartender

The Grand
06.2018 - 01.2019

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Darren Footman