Darren Heath
Banks,ACT
Summary
Strict Area Service Representative with 7 years of supervisory experience. Skilled in streamlining daily activities for maximized productivity and sales within the forklift industry. Detail-oriented and dedicated to cultivating efficient environments for top service.
Overview
13
13
years of professional experience
Work History
Area Service Manager
Toyota Material Handling Australia
Queanbeyan, NSW
11.2016 - Current
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Drove team and company profits by developing and strengthening relationships with industry partners and potential clients.
- Maintained up-to-date knowledge of competitor products and pricing in market served.
- Built relationships with customers and community to establish long-term business growth.
- Developed compelling presentation decks to gain approval for ideas and communicate results.
- Closed average of 20 service quotes each week.
- Coordinated staff sales meetings to discuss developmental strategy, best practices and process improvements.
- Investigated and integrated new strategies to expand business operations and grow customer base.
- Collaborated cross-functionally with head office, regional and other teams nationally to maintain consistent message and experience.
- Encouraged cross-selling of additional products and services through relationship-building and acquired understanding of customer business needs.
- Engaged in product training, demonstrations, consumer awareness, branding and acquisition initiatives to raise awareness and revenues.
- Achieved service goals and service targets by cultivating and securing new customer relationships.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
- Achieved established KPI for company, through teamwork and focus on customers.
Field Service Supervisor
Toyota Material Handling Australia
Queanbeyan, NSW
08.2015 - 11.2016
- Spearheaded process improvement initiatives to reduce service costs.
- Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
- Optimized supply levels to keep stock within ideal parameters for expected needs.
- Monitored safety compliance to maintain strict standards and protect team members from harm.
- Evaluated final results to determine quality levels and isolate root causes of any identified faults.
- Organized ongoing maintenance schedules to boost system performance.
- Facilitated communication between office personnel, subcontractors and customers.
- Checked safety practices and integrity of PPE.
- Monitored systems to assure increase in power flow and integrated new system components, fixtures and motors.
- Contributed to development, implementation and execution of maintenance programs.
- Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.
- Led team of up to 8 service technicians in field activities
Field Service Technician
Toyota Material Handling NSW
Riverina - Queanbeyan, NSW
02.2010 - 06.2015
- Managed on-site and off-site installation, repair, maintenance and test tasks.
- Followed safety procedures to avoid injuries in field.
- Discussed and recommended service options with customers and explained costs involved.
- Operated hand tools and power equipment according to company safety procedures.
- Interpreted equipment diagrams and blueprints to fully understand mechanical and electrical systems in need of service.
- Maintained company field response vehicle stocked with repair and replacement parts
- Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical and electrical systems.
- Cleaned and lubricated parts to keep equipment operating at peak performance.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Created and followed detailed maintenance schedules for equipment, resulting in increase in equipment lifetime
Heavy Diesel Mechanic
Elliotts Landscape Supplies
Tumut, NSW
02.2009 - 02.2010
- Disassembled and repaired diesel engines in automobiles, trucks, buses and construction vehicles.
- Performed preventive maintenance on engines, transmissions, tires and other vehicle systems.
- Troubleshot and diagnosed problems with brakes, steering and transmissions.
- Used specialty equipment, standard tools, and gauges to complete assessments and repairs.
- Installed new systems and components in vehicles.
- Diagnosed mechanical problems for repair or replacement.
Education
Cert III - Heavy Vehicle Transport -
TAFE NSW
Wagga Wagga, NSWHigh School Diploma -
Tumut High School
Tumut2005
Skills
- Coaching and mentoring
- Solution selling
- Extensive personal network
- Problem solver
- Service sales Reporting
- Database Management
- Service presentations
Timeline
Area Service Manager
Toyota Material Handling Australia
11.2016 - Current
Field Service Supervisor
Toyota Material Handling Australia
08.2015 - 11.2016
Field Service Technician
Toyota Material Handling NSW
02.2010 - 06.2015
Heavy Diesel Mechanic
Elliotts Landscape Supplies
02.2009 - 02.2010
Cert III - Heavy Vehicle Transport -
TAFE NSW
High School Diploma -
Tumut High School