Darren Hor Wing Mun
Business Development
Sydney
Summary
Dynamic professional with a proven track record in enhancing customer relationships and driving growth, notably at Driven Communications - Malaysia's Number 1 Automotive Publisher.
Expert in data analytics and project management, I excel in creating strategic solutions that deliver results. Recognized for exceptional teamwork and interpersonal skills, I have consistently achieved targets and fostered meaningful client connections.
Overview
11
11
years of professional experience
Work History
Growth Account Manager
Gumtree Group
Sydney, New South Wales
10.2023 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Educated clients on new products or services to increase customer engagement with brand.
- Monitored and analyzed customer feedback to identify opportunities for improvement.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Used analytical skills to track and report on account performance metrics, providing insights for future growth opportunities.
- Actively participated in networking events within the industry, expanding professional connections and generating leads.
Business Development Manager
Driven Communications Sdn Bhd
07.2020 - 09.2023
- Generated new business with marketing initiatives and strategic plans.
- Key Account Manager for Principal clients such as Jaguar Land Rover Malaysia, Mclaren Malaysia, BYD Malaysia, Ford Malaysia. Authorised Dealerships for Volvo, Mercedes Benz, BMW, Mini, Honda as well as Finance and Insurance Corporations.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decision-makers.
- Conducted comprehensive market research and analysis to identify emerging trends and potential areas of expansion.
- Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
- Represented company and promoted products at conferences and industry events.
- Efficiently managed multiple competing priorities while adhering to strict deadlines, resulting in timely execution of all assigned tasks.
- Managed diverse portfolios of clients, adapting quickly to their specific needs and requirements.
- Ensured optimal delivery of online advertising campaigns, maintaining a high level of client satisfaction.
- Developed comprehensive reporting to provide insights into campaign success, leading to data-driven decision making.
- Supported company growth by playing an integral role in the onboarding of new team members in the Ad Operations division.
- Assisted in the development of training materials for new hires, promoting a culture of continuous learning within the Ad Operations team.
- Contributed to overall company success by sharing expertise and providing mentorship to junior team members in the Ad Operations department.
- Contributed to team success through consistent collaboration and sharing best practices in ad operations procedures.
- Enhanced ad campaign performance by implementing strategic optimizations and targeting adjustments.
- Implemented successful ad campaigns by collaborating closely with sales and account management teams.
- Planned, designed, and scheduled phases for large projects.
- Monitored project performance to identify areas of improvement and make adjustments.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
Real Estate Negotiator
BrownlandProperties / IQI Global
01.2018 - 06.2020
- Negotiated favorable terms by effectively communicating with sellers, buyers, and agents.
- Boosted referral business through exceptional customer service and consistently exceeding client expectations.
- Developed strong relationships with clients through active listening, understanding their needs, and prioritizing personalized service.
- Generated new leads through strategic networking events and targeted marketing efforts.
- Generated leads for sales and rental properties through cold calls and referrals.
Recruitment Consultant
Barrington James Malaysia
06.2017 - 08.2017
- Conducted comprehensive candidate screenings to assess skills, experience, and fit for specific roles.
- Provided detailed feedback to both clients and candidates after interviews, facilitating continuous improvement in the recruitment process.
- Coordinated interviews between clients and candidates to ensure seamless scheduling and communication throughout the process.
- Expanded the company''s talent pool by actively sourcing candidates through networking events, job boards, and social media platforms.
- Awarded Fastest Employee in Barrington James global history to place 2 candidates (in my 2nd week).
Gentils Organisateurs
Club Med Cherating
09.2016 - 04.2017
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
Account Executive
Canon Marketing Malaysia
08.2015 - 11.2015
Hospitality Intern
Shangri-La Hotel Kuala Lumpur
01.2014 - 04.2014
Education
Dual Diploma - Hospitality Management
Taylors University Lakeside Campus
Selangor, Malaysia 04.2001 -
Skills
Google Ad Manager
Meta Business Manager
Data Analytics
Customer Relationships
Project Management
Salesforce CRM knowledge
Display advertising
Campaign Management
Retargeting Campaigns
Ad optimization
Contextual Targeting
Geographic targeting
Ad quality control
Teamwork and Collaboration
Interpersonal Skills
Languages
English
Native or Bilingual
Malay
Native or Bilingual
Interest - Surfing, Diving, Working Out
Always loved the beach and sea - I attained my Open Water license in one of the top dive sites, Sipadan island. I have recently learned to wakeboard and fell in love with the sport immediately.
I am in the process on working on looking better to feel better, stopping at nothing to achieve what I want in life. A healthy mind and body, the greatest wealth.
Timeline
Growth Account Manager
Gumtree Group
10.2023 - Current
Business Development Manager
Driven Communications Sdn Bhd
07.2020 - 09.2023
Real Estate Negotiator
BrownlandProperties / IQI Global
01.2018 - 06.2020
Recruitment Consultant
Barrington James Malaysia
06.2017 - 08.2017
Gentils Organisateurs
Club Med Cherating
09.2016 - 04.2017
Account Executive
Canon Marketing Malaysia
08.2015 - 11.2015
Hospitality Intern
Shangri-La Hotel Kuala Lumpur
01.2014 - 04.2014
Dual Diploma - Hospitality Management
Taylors University Lakeside Campus
04.2001 -
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