Darren Huynh
Cabramatta,NSW
Overview
12
12
years of professional experience
1
1
Certification
Work History
Quality Control Manager
Mobile Federation
Rhodes, NSW
05.2021 - 02.2024
- Reviewed customer complaints and took corrective action when necessary.
- Coordinated with production team to ensure products meet specifications.
- Performed regular inspections of raw materials, components, and finished products.
- Supported continuous improvement initiatives within the organization.
- Trained staff on quality control principles, techniques, and processes.
- Maintained records of test results, inspection findings, and corrective actions taken.
- Developed and implemented Quality Control policies and procedures.
- Assisted in developing new or improved processes to improve efficiency while maintaining quality standards.
- Collaborated closely with other departments to ensure high levels of customer satisfaction.
- Supervised and guided inspectors, technicians, and other staff.
- Troubleshot product issues and fixed problems.
- Monitored product trends and suggested changes.
Store and Business Accounts Manager
Vodafone
Merrylands, NSW
01.2018 - 05.2021
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Resolved customer complaints in a timely manner.
- Trained and mentored associates to teach daily tasks and procedures.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Monitored employee performance and identified performance gaps for corrective action.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Developed and maintained strong relationships with clients to ensure customer satisfaction.
- Responded promptly to customer inquiries via phone, email, or in-person meetings.
- Resolved customer complaints regarding sales and service.
Assistant Store Manager
Vodafone Australia (Unifone Franchise)
01.2015 - 01.2017
- After working with Vodafone for a year, I was awarded a promotion from Sales Representative to Assistant Store Manager due to recognition for my positivity, enthusiasm and ability, both by customers and colleagues
- I handle multiple tasks on a daily basis, competently problem solve, and deliver exceptional customer service, whilst leading my team to achieve all targets
- Day to day activities often include a direct line of sales, undertaking learning & development, strategic training, and managing administrative tasks.
Sales Representative
Vodafone Australia (Unifone Franchise)
01.2013 - 01.2014
- As a Sales Representative, I am part of a team which provides excellent customer service in greeting, consultation and resolution handling
- A large part of my role is ensuring customer satisfaction and loyalty, whilst reaching sales targets on an individual and team basis.
Go Select Program Deliverer & Coach
Cricket NSW
01.2012 - 01.2013
- Cricket NSW seeks to grow interest in cricket to the younger generations through organised events with primary schools throughout NSW
- As the Go Select Program Deliverer and Coach, I worked with young children to create an environment for cricket that was fun, healthy, and active.
Education
Diploma of Fitness -
Macquarie Fields TAFE
01-2012
Certificate III Fitness -
Macquarie Fields TAFE
01.2011
Certificate IV Fitness -
Macquarie Fields TAFE
01.2011
Higher School Certificate -
Canley Vale High School
01.2009
Skills
- Strong communication and interpersonal skills
- Efficient administrative and IT skills (including being a fast touch typist and being proficient in Microsoft Word and Excel)
- Ability to maintain high confidentiality regarding customer information and data
- Ability to be fair and reasonable
- Fluent Cantonese speaker, basic understanding of Mandarin
- Strong time management, with a keen awareness of deadlines
- Technology enthusiast
- Customer Satisfaction
- Team Support and Oversight
- Documentation Control
- Team Collaboration
- Relationship Building
- Deadline Adherence
- Organizational Skills
- Professionalism
- Critical Thinking
- Teamwork and Collaboration
References
Available upon request
Affiliations
- General Health & Gym
- Basketball
- Mountain biking
- Snowboarding
- Travel
Languages
Chinese (Cantonese)
Professional
Chinese (Mandarin)
Elementary
Certification
- Cert III Fitness
- Cert IV fitness
- Diploma Fitness
References
References available upon request.
Timeline
Quality Control Manager
Mobile Federation
05.2021 - 02.2024
Store and Business Accounts Manager
Vodafone
01.2018 - 05.2021
Assistant Store Manager
Vodafone Australia (Unifone Franchise)
01.2015 - 01.2017
Sales Representative
Vodafone Australia (Unifone Franchise)
01.2013 - 01.2014
Go Select Program Deliverer & Coach
Cricket NSW
01.2012 - 01.2013
Diploma of Fitness -
Macquarie Fields TAFE
Certificate III Fitness -
Macquarie Fields TAFE
Certificate IV Fitness -
Macquarie Fields TAFE
Higher School Certificate -
Canley Vale High School
- Cert III Fitness
- Cert IV fitness
- Diploma Fitness
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