Darren jensen
DIAMOND CREEK
Summary
Dynamic State Manager with a proven track record at Programmed, excelling in sales, operations management and strategic planning. Recognized for driving Revenue & EBIT growth through effective team leadership and relationship management. Achieved operational efficiency while fostering a culture of continuous learning, resulting in enhanced performance and client satisfaction.
Professional manager with a proven ability to drive results through effective team collaboration and strategic planning. Skilled in optimizing resources, managing budgets, and adapting to changing business needs. Known for fostering high-performance culture.
and for creating a positive workplace culture and high-performing teams.
Overview
11
11
years of professional experience
Work History
State Manager Building Projects
Programmed
01.2023 - Current
- Provided ongoing training and development opportunities for staff members, fostering a culture of continuous learning and growth.
- Streamlined operations by identifying inefficiencies and implementing process improvements.
- Conduct and promote HSE process, targets and objectives with staff and contractors
- Conducted regular performance reviews, identifying strengths and areas for improvement in staff performance.
- Managed State financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support to maximize productivity and profitability.
- Maintained open lines of communication with all stakeholders, ensuring alignment on goals and expectations throughout the organization.
- Achieved operational efficiency through effective budget management and resource allocation.
- Fostered a positive work environment that promoted collaboration, teamwork, creativity, innovation amongst employees.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Regional Manager
Programmed
07.2021 - 12.2022
- Established and maintained operational standards for 5 regional locations.
- Managed Regional financials with branch managers including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Boosted regional sales by implementing targeted marketing strategies and fostering strong client relationships.
- Implemented cost-cutting measures across the region that led to significant savings without compromising service quality or employee satisfaction.
- Supported cross-functional teams to achieve project deliverables on time and within budget, resulting in improved overall performance.
- Conduct and promote HSE process, targets and objectives with staff and contractors
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Branch Manager
Programmed
03.2015 - 06.2021
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly (NPS Surveys)
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
- Utilized trends & insights to make informed decisions regarding staffing levels during peak seasons thereby maintaining smooth functioning of branch operations.
- Fostered culture of excellence and accountability, resulting in the branch consistently and growth, exceeding performance targets.
- Conduct and promote HSE process, targets and objectives with staff and contractors
- Evaluated and negotiated contracts to procure favourable financial terms for both parties.
Business Development Manager
Programmed
05.2014 - 03.2015
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decision makers.
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
- Developed customized solutions for clients based on a deep understanding of their needs and delivering exceptional value and driving repeat business.
- Represented company and promoted products at conferences and industry events.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Negotiated and closed long-term contracts with new clients in assigned territory.
- Delivered compelling sales presentations to prospective clients, highlighting the unique value proposition of our products and services.
- Leveraged industry events to network with potential clients, generating significant brand exposure and driving new business acquisition efforts.
- Managed CRM tools to better track sales opportunities and customer interactions.
- Participated in trade shows and conferences to network and generate leads.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Prepared sales presentations for clients showing success and credibility of products.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Education
Associate Diploma of Business Marketing - Sales-Business Marketing
NMIT
Melbourne, VIC02-1998
Advanced Certificate in Sales Management - Sales Management
NMIT
Melbourne12-1997
VCE - High School
Macleod High School
Melbourne11-1995
Skills
- Operations management
- Strategic planning
- Sales leadership
- EBIT & Revenue growth
- Teamwork and collaboration
- Customer service
- Excellent communication
- Organizational skills
- Team leadership
- Active listening
- Adaptability and flexibility
- Professional and courteous
- Interpersonal skills
- Customer relationship management
- Training and development
- Professionalism
- Business planning
- Budget management
- Performance reviewing
Timeline
State Manager Building Projects
Programmed
01.2023 - Current
Regional Manager
Programmed
07.2021 - 12.2022
Branch Manager
Programmed
03.2015 - 06.2021
Business Development Manager
Programmed
05.2014 - 03.2015
Associate Diploma of Business Marketing - Sales-Business Marketing
NMIT
Advanced Certificate in Sales Management - Sales Management
NMIT
VCE - High School
Macleod High School
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