Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Darren John Russell

Tamworth

Summary

Dynamic customer service professional with a proven track record at Lightning Rentals, excelling in complaint resolution and relationship management. Leveraged strong problem-solving skills to enhance client satisfaction and foster long-term partnerships. Recognized for implementing effective feedback collection strategies, driving service improvements, and delivering personalized support to meet diverse customer needs. Never denied opportunities to improved work expectations and travelled long distances to archive goals to improve Customer growth.

Overview

20
20
years of professional experience

Work History

Debt Collection /Customer Service Relationship Manager

Lightning Rentals
07.2020 - 05.2025
  • Cultivated strong customer relationships through active listening and tailored solutions.
  • Enhanced customer satisfaction by resolving issues promptly and effectively.
  • Collaborated with cross-functional teams to improve service delivery processes.
  • Analyzed customer feedback to identify trends and implement service improvements.
  • Spearheaded initiatives to improve overall service quality levels, leading to enhanced client satisfaction ratings and positive word-of-mouth referrals.
  • Strengthened client relationships by providing personalized service, understanding their needs, and promptly responding to requests.
  • Established successful long-term partnerships with key clients by cultivating trust-based relationships built on transparency and open communication.
  • Enhanced customer satisfaction by addressing and resolving complex inquiries, issues, and concerns.

Field Representative Debt Collections Officer

Radio Rentals
10.2005 - 07.2019
  • Conducted field assessments to gather data on customer needs and preferences.
  • Managed relationships with key stakeholders to ensure alignment with company objectives.
  • Provided Customer care by assisting with one on one assistance with delivering and setting up home furniture appliances and white goods and computers in side home residents / Business's all over NSW.

Education

No Degree -

Mungindi Central Public School
Mungindi, NSW

Skills

  • Call center experience
  • Complaint handling resolution
  • Feedback collection and resource managment
  • Customer segmentation
  • Verbal and written communication
  • Excellent time management skills
  • Problem-solving
  • Handling escalations
  • Deadline oriented
  • Product knowledge
  • Positive and constructive feedback

Languages

English
Full Professional

Timeline

Debt Collection /Customer Service Relationship Manager

Lightning Rentals
07.2020 - 05.2025

Field Representative Debt Collections Officer

Radio Rentals
10.2005 - 07.2019

No Degree -

Mungindi Central Public School

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Darren John Russell