Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Darren Kench

8 Redgrave Road, Normanhurst,NSW

Summary

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Professional driver with strong track record in providing safe, reliable transportation services. Known for excellent navigation skills, punctuality, and customer-first attitude. Communicates effectively with passengers and customers, adapting to changing schedules with ease. Team-oriented and focused on achieving consistent, high-quality results.


Proven ability to optimise delivery routes as a Courier Contractor, demonstrating adaptability and attention to detail in fast-paced environments.

Overview

20
20
years of professional experience

Work History

Rideshare Driver

Uber, Didi and Private Company My Local Ride
03.2022 - Current
  • Providing transportation services for passengers to various locations within the Sydney metropolitan area, as well as ad-hoc parcel deliveries.
  • Developing strong communication skills while interacting with diverse groups of riders daily.
  • Responding to passenger concerns and complaints politely and professionally.
  • Following company guidelines and policies when interacting with and transporting passengers.
  • Building and maintaining positive relationships with passengers by providing friendly and professional service.
  • Achieving high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
  • Completion of almost 10,000 rides and deliveries.
  • Accurate record keeping for timely reporting purposes.

Courier Contractor

Self-employed
01.2010 - 02.2022
  • Providing ad-hoc and multiple drop set run deliveries throughout the Sydney and Central Coast regions.
  • Enhanced delivery efficiency by optimising tasks and routes to achieve time-critical delivery deadlines
  • Demonstrated adaptability when managing unexpected changes in delivery schedules due to unforeseen circumstances.
  • Supporting the onboarding and training of new courier contractors, sharing best practices for route optimisation and time management.
  • Utilised GPS technology to navigate delivery routes and avoid traffic congestion.
  • Negotiated resolutions with dissatisfied clients, reinforcing positive relationships between the company and its customers.
  • Maintaining complete and accurate records for various reporting purposes.

Computer Operator and Technician

Roads And Traffic Authority NSW
02.2005 - 11.2010
  • Travelling to various sites around NSW, testing road surfaces using various truck-mounted machinery to ascertain the condition of the road surfaces using criteria including strength and estimated remaining life, together with skid resistance and cracking
  • Maintaining high levels of accuracy in data entry tasks, resulting in improved overall data quality.
  • Maintaining and servicing the testing machinery.
  • Generating reports covering details about data, system operation, and error monitoring.
  • Organising and prioritising work schedules.

Education

Associate Diploma of Business - Accounting And Taxation

Hornsby TAFE
Hornsby, NSW
01-1994

High School Diploma -

St Leo's College
Wahroonga, NSW
10-1980

Skills

  • Strong organizational skills
  • Broad knowledge of computer applications
  • In-depth knowledge of the Sydney metropolitan area
  • A team player with a positive "can do" attitude
  • Strong client relations
  • Strong attention to detail

Interests

  • Reading
  • Photography
  • Gardening
  • Music
  • Team Sports, especially Rugby Union and Cricket
  • Swimming
  • Playing guitar

Timeline

Rideshare Driver

Uber, Didi and Private Company My Local Ride
03.2022 - Current

Courier Contractor

Self-employed
01.2010 - 02.2022

Computer Operator and Technician

Roads And Traffic Authority NSW
02.2005 - 11.2010

Associate Diploma of Business - Accounting And Taxation

Hornsby TAFE

High School Diploma -

St Leo's College

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