Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Darren Law

Sydney

Summary

Dynamic IT Technician with a proven track record at Jim's IT, excelling in hardware installation and providing exceptional technical support. Demonstrated ability to enhance network efficiency and user experience, alongside strong collaboration skills. Achieved significant improvements in system reliability and customer satisfaction through proactive maintenance and effective problem-solving.

Overview

5
5
years of professional experience

Work History

IT Technician

Jim's IT
07.2023 - 12.2024
  • Maintained office PCs, networks and mobile devices.
  • Set up PCs, projectors, and microphones for use in video conferencing rooms.
  • Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
  • Conducted regular preventive maintenance on hardware equipment, prolonging lifespan while minimizing unexpected failures.
  • Improved network efficiency by optimizing configurations and implementing necessary updates.
  • Performed troubleshooting and repaired peripheral devices such as printers and scanners.
  • Managed inventory of hardware and software assets, ensuring proper allocation and maintenance throughout their lifecycle.
  • Configured systems according to prescribed software and hardware frameworks.

Process Worker

Pascoes
10.2021 - 08.2022
  • Maintained a clean and organized workspace, resulting in a safer environment for all employees.
  • Collaborated with team members to achieve daily production goals and consistently meet deadlines.
  • Maintained compliance with health, safety, and environment practices.
  • Remained attentive throughout shifts, identifying potential safety hazards and promptly addressing them to maintain a secure work environment.
  • Prepared, boxed, and staged outgoing shipments.
  • Kept facility inspection-ready at all times through proactive housekeeping and close monitoring of daily operations.
  • Demonstrated adaptability by quickly learning new processes when required due to changes in product specifications or client requirements.
  • Completed thorough inspections of finished products while adhering to strict quality guidelines, guaranteeing customer satisfaction.
  • Assisted in quality control efforts, ensuring all products met strict company standards before shipment.
  • Contributed to reducing waste by carefully following instructions and efficiently utilizing raw materials.

Crew Member

McDonald's
10.2019 - 08.2021
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Promoted a positive work environment through effective communication and teamwork among staff members.
  • Assisted other team members to achieve goals.
  • Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
  • Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Enhanced team productivity by maintaining a clean and organized workspace for crew members.
  • Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
  • Became familiar with products to answer questions and make suggestions.

Education

High School Diploma -

Condell Park High School
Condell Park
09-2019

Skills

  • Hardware installation
  • Technical support
  • Software configuration
  • Network troubleshooting
  • Remote support

Languages

English
Native or Bilingual

Timeline

IT Technician

Jim's IT
07.2023 - 12.2024

Process Worker

Pascoes
10.2021 - 08.2022

Crew Member

McDonald's
10.2019 - 08.2021

High School Diploma -

Condell Park High School

Similar Profiles

CREATE PROFILE
Darren Law