Darren Lieu
Wantirna,VIC
Summary
In-Room Dining, Minibar, and No35 Restaurant Supervisor with six years of hands-on experience in improving operational processes and guest satisfaction within the hospitality industry. Proven ability to streamline processes, raise service standards, and enhance team performance, all while maintaining a positive and productive work environment. Passionate about utilizing technology and sustainable practices to enhance dining experiences across all food and beverage outlets.
Overview
7
7
years of professional experience
Work History
In-Room Dining, Minibar, and No35 Restaurant Supervisor
Sofitel Melbourne on Collins
02.2022 - Current
- Currently leading operations for In-Room Dining, Minibar, and No35 breakfast Restaurant
- Optimized staff schedules, achieving cost savings while maintaining high level of service quality
- Successfully implemented stock control measures, reducing beverage costs and minimizing wastage
- Led initiatives to improve guest satisfaction by refining service standards and delivery processes
- Enhanced breakfast service at No35 by cutting wait times and increasing seating efficiency, resulting in higher guest satisfaction scores (RPS)
- Worked closely with suppliers to refresh minibar offerings, managing introduction of new products into guest rooms
- Streamlined In-Room Dining operations to support all F&B outlets, including No35 Restaurant and Atrium Bar, ensuring smoother coordination and faster service
- Managed events as Assistant Events Manager prior to current role, collaborating with clients, vendors, and internal teams to ensure smooth event execution and enhancing guest experiences.
Assistant Boutique Manager
Nespresso
02.2020 - 02.2023
- Led daily operations at luxury retail boutique, ensuring efficient service and a smooth customer experience
- Developed and coached staff to maintain highest levels of customer service and satisfaction
- Oversaw key operational areas, such as stock control, finances, and scheduling, ensuring th store ran smoothly
- Collaborated with senior management to align store operations with broader business goals.
Barista Trainer
Starbucks
08.2019 - 12.2020
- Trained and inducted new baristas, ensuring consistency in service standards and operational efficiency
- Managed café operations, including stock control, supplier relationships, and staff scheduling to maintain smooth daily operations
- Oversaw sales operations, ensuring accuracy and compliance with financial procedures
- Ensured compliance with WHS standards, including food safety, hygiene, and overall café safety practices
- Implemented systems to improve operational efficiency, streamline workflows, and maintain high service standards.
Hospitality Operations Intern
Walt Disney World Resort
08.2019 - 01.2020
- Developed operational expertise by gaining comprehensive understanding of hotel operations through hands-on tasks
- Facilitated exceptional guest experiences, enhancing customer satisfaction with attentive service and effective problem-solving
- Managed daily operations, ensuring smooth guest interactions and operational efficiency
- Gained valuable experience in F&B management, including menu planning, event planning, and food and beverage operations
- Enhanced teamwork and leadership skills, collaborating effectively with colleagues and preparing for leadership roles within the hospitality industry.
Assistant Cafe Manager
The Bagel Store
04.2018 - 05.2019
- Managed daily operations, ensuring all tasks were completed on schedule and within budget
- Developed passion for hospitality, learning essentials of customer service, team leadership, and operational efficiency
- Gained foundational management skills, including inventory control, staff coordination, and cost management, contributing to the café's smooth operations
- Supported staff training and performance reviews, helping the team deliver consistent, high-quality service.
Education
Bachelor of Hospitality management - Hospitality Administration And Management
Holmesglen University
Melbourne,Vic12.2024
Skills
- Sales operations
- Health and safety standards
- Service quality enhancements
- Staff Management
- Sales strategy
- Recruitment
References
Available on request
Personal Information
Date of Birth: 09/09/99
Languages
Chinese (Cantonese)
Professional Working
Timeline
In-Room Dining, Minibar, and No35 Restaurant Supervisor
Sofitel Melbourne on Collins
02.2022 - Current
Assistant Boutique Manager
Nespresso
02.2020 - 02.2023
Barista Trainer
Starbucks
08.2019 - 12.2020
Hospitality Operations Intern
Walt Disney World Resort
08.2019 - 01.2020
Assistant Cafe Manager
The Bagel Store
04.2018 - 05.2019
Bachelor of Hospitality management - Hospitality Administration And Management
Holmesglen University
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