Sharon McVeigh
Palm Beach,Australia
Summary
With over 30 years of experience in guest service environments, I am a meticulous and detail-oriented Reservations Agent. Adaptable and energetic, always ready to tackle any challenge that comes my way. Strong communication skills and problem-solving abilities have allowed me to excel in providing exceptional customer service. Customer-oriented multitasker seeking a position within an exciting and fast-paced establishment to continue utilizing talents and contribute to team success.
Overview
38
38
years of professional experience
Work History
Visitor Information Officer
Experience Gold Coast - Destination Gold Coast
05.2018 - Current
- Attended to all Visitors of the Gold Coast enquiries across multiple channels such as face to face, Facebook, email, phone, and Chatfuel
- Provided a high level of customer service to each person by engaging the customer using active listening and effective interpersonal skills
- Assisted customers with tour enquiries, making recommendations, and book them into our sales platform, Experience Oz
- Prepared customer invoices, accepted payments and processed refund and cancellation requests via MYOB and eftpos
- Suggested various travel packages and amenities to guests, tailoring them to fit their personal needs and budgets
- Daily managed the shop front, generating end of day reports, statistics, and end of month stocktake, adhering to company policy and procedures
Administration Officer (Covid Relief) Temporary
Queensland Health (Mental Health and Recruitment Services)
01.2022 - 01.2023
- Provided clerical and administration services to staff and Clinical teams
- Data Input of confidential patient details
- Managed the whole recruitment process from pre-screen, interview, and recommendations
- Prepared patient invoices, accepted payments and processed refund and cancellations
- Provided exceptional customer service, addressing inquiries professionally and in a timely manner.
- Developed strong working relationships with colleagues, contributing to a positive work environment.
Front Desk Reservations / Sales Consultant
Skybus - Gold Coast Airport
01.2015 - 05.2018
- Provide travel and transfer information and prices to arriving QLD visitors
- Promote and upgrade products, adhering to my KPI
- Handle all Domestic and International enquiries relating to QLD tourism
- MS Office, driver rostering, Kronos, and Two-Way radio experience
- Advise customers of terms and conditions
- Book transfers and send out confirmation notices reconcile accounts, process cash handling and card transactions daily
- Handled complex reservation situations involving cancellations or changes with care to minimize negative impacts on both clients and the company.
Blue Card / Grants Coordinator
Tallebudgera Surf Lifesaving Club
01.2011 - 01.2015
- Prepared budgets and reported regularly to the committee
- Actively Sought Club Sponsors thru cold selling
- Produced consolidated lists of all possible grants and funding streams
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
Recruitment Case Manager
Dept Employment Education Training & Youth Affairs (Commonwealth Government)
01.1993 - 01.1999
- Managed & supported a caseload of150+ clientele
- Attended to front line enquires - phone / shop front
- Responsible for achieving own performance targets whilst working within a team
- Evaluated client & employer needs & implemented courses of action adhering to Government policy for staff, jobseekers, and employers
- Conducted motivational and educational meetings for clients and students
- Developed successful recruitment strategies to attract jobseekers for employers
Fleet Manager & Insurance Officer
Dept Administrative Services – Melbourne Airport (Commonwealth Government)
01.1990 - 01.1993
- Assisted clients relating to vehicle breakdowns
- Negotiated competitive rates adhering to a budget.
- Managed two shop fronts at Melbourne Airport
- Inspected vehicles and requested maintenance tasks be completed within specific timeframes.
- Maintained accurate records of all vehicles'' registration, insurance policies, maintenance logs, and other relevant documentation for easy access during audits or inspections.
Claims & Telephone Enquiries Officer C03
Transport Accident Commission (State Government)
01.1987 - 01.1990
- Extensive front counter & phone enquiries - up to200+ contacts daily
- Advised on TAC Legislation & suggested courses of action
- Interviewed clients involved in complex fatality motor accidents
- Assisted staff with complex enquiries
Skills
- Excellent interpersonal skills which enable me to liaise, influence, and negotiate with clients
- Skilled in managing multiple projects
- Excellent analytical skills when interpreting and developing strategies
- Proven Management skills working within set time frames to achieve business objectives
- Highly developed written and communication skills
- Proficient in Microsoft Outlook, Windows
- Proven ability to build successful relationships ensuring repeat services
- Administrative duties, Stock control
Timeline
Administration Officer (Covid Relief) Temporary
Queensland Health (Mental Health and Recruitment Services)
01.2022 - 01.2023
Visitor Information Officer
Experience Gold Coast - Destination Gold Coast
05.2018 - Current
Front Desk Reservations / Sales Consultant
Skybus - Gold Coast Airport
01.2015 - 05.2018
Blue Card / Grants Coordinator
Tallebudgera Surf Lifesaving Club
01.2011 - 01.2015
Recruitment Case Manager
Dept Employment Education Training & Youth Affairs (Commonwealth Government)
01.1993 - 01.1999
Fleet Manager & Insurance Officer
Dept Administrative Services – Melbourne Airport (Commonwealth Government)
01.1990 - 01.1993
Claims & Telephone Enquiries Officer C03
Transport Accident Commission (State Government)
01.1987 - 01.1990
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