Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Darren Mugridge

1 Nannatee Way, Wanneroo,WA

Summary

Im very motivated, hardworking, dedicated, professional, ambitious and reliable with strong abilities and work ethic.

Highly organized, proactive and punctual with team-oriented mentality.

Overview

14
14
years of professional experience

Work History

Security Control Room Operator

G4S
Woodside Energy, CBD Perth, WA
12.2021 - Current
  • Provide friendly and professional assistance to employees via email, with Outlook.
  • Strong multi-tasking and customer service skills and abilities.
  • Monitor the premises with daily internal and external patrols by officers.
  • Monitor the authorized entrance and departure of employees, visitors, contractors, and other persons using the SiPass Integrated Operations system.
  • Answered incoming calls from employees, service providers, and contractors, and provided assistance as needed.
  • Tracked visitors entering and exiting the premises using CCTV footage.
  • Monitored and documented security guard activities, including patrol routes and times.
  • Enforced safety policies and regulations while on duty in the control room.
  • Identified suspicious activity to determine appropriate response.
  • Monitor high-quality cameras using the Genetec Security Desk system.
  • Maintain stamina and physical fitness during long periods of sitting, walking, standing while remaining focused and vigilant.
  • Strong computer and IT literacy skills, with emailing employees.
  • Provided friendly and professional assistance to employees, visitors and customers.
  • Investigated incidents involving unauthorized access to restricted areas.
  • Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
  • Monitored security cameras to identify and respond to suspicious activity.
  • Communicate with other officers via two-way radio communication. Using radio etiquette and the phonetic alphabet.

Facility Security Officer

Executive Risk Solutions
Woodside Energy, CBD Perth, WA
02.2020 - 12.2021
  • Provide friendly and professional assistance to employees, internal and external visitors.
  • Strong multi-tasking and customer service skills and abilities.
  • Monitor premises with daily internal and external patrols.
  • Monitor authorized entrance and departure of employees, visitors, contractors and other persons using SiPass Integrated Operations system.
  • Monitor high quality CCTV cameras using the Genetec Security Desk system.
  • Trained to operate building Loading Dock duties and procedures.
  • Maintain stamina and physical fitness during long periods of sitting, walking, standing while remaining focused and vigilant.
  • Strong computer and IT literacy skills.
  • Escorting duties, which include the escort of employees, contractors, and visitors.
  • Strong spoken and written english.
  • Resilience and ability to remain calm under pressure.
  • Compliant with security and safety procedures and policies.
  • Communicate with other Officers via two way radio communication. using radio etiquette and the Phonetic Alphabet.

Crowd Controller

ICP Security
Perth CBD, WA
11.2019 - 02.2020
  • Maintained control and vigilant over large crowds and members of the public at events and destinations in the CBD.
  • Verified IDs for legal age prior to admission into premises.
  • Confirmed people were not visibly intoxicated prior to entering premises.
  • Followed established security and safety procedures and policies.
  • Communicated with team member's via two way radio's.
  • Maintained stamina during long periods of walking, standing and stayed focused and vigilant.
  • Provided customer service assistance to employees, visitors and customers.

Retail Catering/Branded Bars

Venues Live
Optus Stadium, WA
01.2018 - 01.2020
  • Working in retail catering outlets and branded bars.
  • Manual lifting and cleaning of outlets.
  • Maintained cleanliness and organization of kitchen stations and storage areas.
  • Serving customers and providing advice and delivering customer service.
  • Re-stocked, organized and arranged service of food stations and alcoholic bar areas.
  • Poured mixed drinks and other beverages including white, red wine, beer and cider.

Merchandiser

Perth Wildcats
RAC Arena, WA
08.2018 - 09.2019
  • Worked at the RAC Arena and the Cats Gear Store at Bendat Basketball Centre.
  • Configured and arranged up-to-date advertising and marketing displays, creatively placed merchandise on counters or tables or stands to promote visibility and sales.
  • Serving customers and providing advice and service of merchandise.
  • Unpacking and packing of merchandise stock with manual lifting.
  • Assessed customer needs and upsold products and services to maximize sales.
  • Operated POS touch till systems.

Graphic Design / Print Finisher

Direct Image Digital Printing
Jolimont, WA
01.2011 - 01.2016
  • Finishing of digital prints, vinyl banners, mesh banners, laminating, cropping and trimming, packing finished jobs and working with job bags to client specifications.
  • Maintained accurate job records by documenting data in appropriate databases, drafting reports and securing permanent files.
  • Read work orders to determine instructions and client specifications for each job.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

Education

Paragon Corporate Certificate II in Security Operations (CPP20212) With Crowd Control -

Paragon Corporate Training
Perth, WA
2019

Print Machinist Apprenticeship Certificate III in Printing And Graphic Arts -

TAFE SA
Perth, WA
2015

BTEC National Diploma - Graphic Design

K.I.A.D
Rochester, UK
1997

Skills

  • Windows platforms
  • Windows 10
  • Mac OS X
  • Microsoft Outlook
  • Google Chrome
  • Microsoft Silverlight VMS
  • Genetec Security Desk System
  • SiPass Integrated System
  • Good written and verbal communication skills
  • Good organizational skills
  • Hospitality & Customer Service
  • Team player and able to work autonomously
  • Adobe Illustrator
  • Adobe in Design
  • Adobe Photoshop
  • POS Touch Till Systems
  • Cash Handling
  • Ability to work under pressure and to deadlines
  • Good time management skills
  • RSA Certificate
  • Corporate Customer Service
  • Customer Service
  • Framing
  • Graphic Design
  • Vigilant and Watchful
  • Security procedures and policies knowledge

Additional Information

  • Valid Police Clearance
  • Current First Aid Certificate
  • Current CPR Certificate
  • Security Officer License
  • Crowd Control License
  • Cert II in Security Operations with Crowd Control
  • WA Drivers License
  • UK Passport

Timeline

Security Control Room Operator

G4S
12.2021 - Current

Facility Security Officer

Executive Risk Solutions
02.2020 - 12.2021

Crowd Controller

ICP Security
11.2019 - 02.2020

Merchandiser

Perth Wildcats
08.2018 - 09.2019

Retail Catering/Branded Bars

Venues Live
01.2018 - 01.2020

Graphic Design / Print Finisher

Direct Image Digital Printing
01.2011 - 01.2016

Paragon Corporate Certificate II in Security Operations (CPP20212) With Crowd Control -

Paragon Corporate Training

Print Machinist Apprenticeship Certificate III in Printing And Graphic Arts -

TAFE SA

BTEC National Diploma - Graphic Design

K.I.A.D

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Darren Mugridge