Darren Pienaar
41 Jennings Crescent, Spring Farm NSW 2570,Australia
Summary
Real estate professional equipped with strong background in negotiation, customer relations, and market analysis. Known for fostering team collaboration and adapting to dynamic environments to achieve targets. Excel in client interaction, contract management, and strategic planning, ensuring high client satisfaction and business growth. Reliable and results-driven with focus on delivering impactful solutions.
Diligent individual with solid and diversified background in both Asset Management and Commercial Sales and Leasing. Known for securing long-term client relationships and facilitating smooth leasing processes. Demonstrated expertise in negotiation and customer service.
Passionate about client relationship management to maximize client satisfaction and retention. Track record of adapting to market changes and delivering exceptional customer service.
Overview
26
26
years of professional experience
Work History
Sales and Leasing Executive
Coutts Real Estate
02.2024 - Current
- Specialising in managing Coutts' Western Sydney and Blue Mountains retail, commercial and industrial portfolio.
- Negotiated contracts successfully, securing mutually beneficial terms for both clients, tenants and any other key stakeholders.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Collaborated with advertising teams to create impactful campaigns that communicated the properties value proposition clearly.
- Delivered informative product presentations, highlighting key features that aligned with customer requirements.
- Utilized CRM systems for efficient lead tracking and follow-up, ensuring timely communication with prospects.
- Established a personal reputation as a trusted Sales and Leasing Executive within the community through genuine customer care and transparency in dealings.
- Promoted high level of customer satisfaction using strong relationship-building skills, consistent follow-up and prompt issue resolution.
Director & Licensee in Charge
DWP Property
01.2018 - 01.2025
- Business Profile - Family operated business
- Our main objective is to provide a wholistic approach to commercial real estate which not only empowers our clients with sound returns upon their investments, but also provides a service which is honest and true
- We treat each client and employee just like family and provide a level of integrity and decency which is not commonly seen in this sector of real estate
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Negotiated favorable contracts with vendors for reduced costs and improved service quality.
- Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
- Managed budgets effectively to ensure maximum returns of investment to all clients.
- Leveraged professional networks and industry knowledge to strengthen client relationships.
- Streamlined project delivery mechanisms, significantly reducing time to market for new initiatives.
- Enhanced stakeholder satisfaction with timely and transparent communication strategies.
- Interacted well with customers to build connections and nurture relationships.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Retail, Commercial + Industrial Asset Manager
LJ Hooker Commercial
06.2023 - 01.2024
- Well-rounded professional with a demonstrated passion for commercial real estate
- Property career spans over a decade
- During that time, gained comprehensive experience at all levels in commercial and industrial sales, asset management and leasing, and is a licensed Class 1 real estate agent
- Darren's broad skillset encompasses lease administration, retail & shopping centre management, asset compliance, facilities management, annual reporting, budgeting & forecasting, management of multi-tenanted commercial and mixed-use investments, plus large format retail/ industrial warehousing and more
- Committed to ensuring best practice and achieving optimal results for his clients which is evident in his approach to each task he undertakes
- Self-driven, extremely thorough with all work practices with a positive attitude and is always willing to assist others
- Exceptional communication skills and great enthusiasm, genuine, honest and approachable manner always looking to develop deep and enduring relationships with clients
- Takes great pride in sharing his knowledge to educate others, whether they are tenants, property owners, juinior team members or the broader real estate community, equipping others to make informed decisions about property
- Darren's love of facts, figures and his extensive market knowledge allow him to bring a practical, human aspect to commercial real estate transactions
- Maximized return on investment by implementing effective asset allocation strategies.
- Collaborated with legal teams to ensure compliance with regulatory requirements and industry best practices.
- Maintained strong relationships with investors, providing transparent communication regarding portfolio performance and market trends.
- Maintained contract database of existing and new client contract files and details.
- Established a proactive maintenance program, extending the useful life of assets while minimizing unplanned repair costs.
- Maintained compliance with regulatory standards through meticulous asset documentation and reporting.
- Participated in asset analysis, appraisals, for the re-leasing or sale of clients properties
- Facilitated team collaboration to align asset management strategies with organizational goals.
- Conducted due diligence checks on investment opportunities and determined rates of return and risks to clients.
Commercial Asset & Compliance Manager
Commercial Property Group
04.2022 - 06.2023
- Managed compliance efforts, reporting and audits.
- Reduced risk exposure for the company by identifying and addressing areas of noncompliance.
- Reviewed documents, files, transcripts, and other records to assess compliance and potential risk.
- Prepared records and data for regular audits.
- Streamlined compliance processes by finalising all annual outgoings reconciliations and budget forecasts plus ensuring annual fire compliance has been completed and lodged with the relevant regulatory bodies.
- Consulted with clients on best practices and served as project manager for all process improvements and regulatory initiatives.
- Collaborated with cross-functional teams to establish clear compliance guidelines and expectations for all departments.
- Succeeded in maintaining a positive relationship with landlords through proactive engagement and timely responses to inquiries.
- Enhanced overall business operations by continuously improving policies, procedures, and controls related to compliance requirements.
- Provided expert advice to senior management on potential risks, legal implications, and recommended solutions for complex compliance issues.
- Assisted with creation and adaptation of new compliance frameworks, keeping organization ahead in regulatory compliance.
- Analyzed and identified risk areas to determine compliance with applicable laws and regulations.
Commercial Asset Manager/Sales & Leasing Executive
Gerard Cole Property
02.2012 - 03.2022
- Primary objective is connecting people, business, and property to achieve clients' goals and provide maximum returns
- The advantage I have is a fresh and innovative approach leveraging experience, skills, professionalism, and resources to my clients' advantage
- Working with a range of high profile commercial, industrial, and retail clients, using effective communication skills to promote and maintain strong relationships between owners, buyers and tenants to ensure the best outcomes for all parties are realised
- I thrive on the day-to-day challenges associated with the operation of a dynamic and constantly evolving commercial market.
- Maintained strong relationships with investors, providing transparent communication regarding portfolio performance and market trends.
- Managed risk by conducting thorough due diligence and regular portfolio reviews.
- Proactively managed multiple properties and identified areas for process improvement, driving increased efficiency throughout the organization.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Monitored market trends closely, adjusting rental rates accordingly to remain competitive within the regional market landscape.
- Managed budgetary constraints to maximize profitability while maintaining high-quality environments for business occupants.
- Participated in ongoing professional development initiatives to enhance skills as a Certified Sales and Leasing Consultant.
- Consistently exceeded performance metrics by adopting a proactive and customer-centric approach to sales and leasing.
- Established a well respected reputation as a trusted Sales and Leasing Executive within the community through genuine customer care and transparency in dealings.
- Implemented visual online marketing property strategies to attract customers and boost sales and leasing of commercial porperties.
- Provided comprehensive sales reports, offering valuable insights into trends and areas for improvement within the sales process.
- Finalized sales and collected necessary deposits.
- Exceeded sales quotas and increased profitability through effective sales and leasing strategies.
- Developed strong rapport with potential customers through active listening and clear communication, increasing the likelihood of successful sales conversions.
- Minimized lost sales opportunities, following up on leads promptly and maintaining open lines of communication with prospects.
- Contributed to the development of sales strategies by providing insights on client needs and preferences, helping to inform targeted marketing efforts.
- Assisted in analysing sales and leasing data to identify trends for increased revenue potential.
Senior Sales & Portfolio Manager
Collins Honda Rockdale
02.1999 - 01.2012
- Company Overview: Business profile - Selling of standard and luxury motor vehicles to individuals and cater for large company purchases for their fleet in a fierce and highly competitive local and national market
- Meeting and greeting clients and responding to their needs, ensuring a high standard of customer service and attention
- Handling a large volume of incoming calls each day, from both individual purchasers and companies
- Communication - Answering and responding to a large volume of telephone calls daily and making outgoing calls on behalf of team members and making and confirming appointments with clients
- Conflict Resolution - managing customer complaints
- Accurate preparation of contracts and client data entry
- Exceeding customer expectations by ensuring client satisfaction with the provision of quality customer service and ensuring the delivery of a quality product as ordered no questions asked
- Other Responsibilities included: - Face to face client interaction - Achieving monthly targets and KPI'S - Accurate daily reporting - Meeting key stakeholders such as Wesfarmers, Qantas Airlines, Woolworths Group and attending to their monthly fleet requests and requirements
- - Ensuring client satisfaction is at premium levels - Efficient response to all company emails
- - Excellent professional relations with all team members etc..
- Business profile - Selling of standard and luxury motor vehicles to individuals and cater for large company purchases for their fleet in a fierce and highly competitive local and national market
Education
Post-Graduate Certificate - Graduate Certificate in Business Administration
University of Technology Sydney
Sydney, NSW11-2025
Higher School Certificate -
De La Salle College
01.1996
Skills
- Goal oriented
- Teamwork
- Closing deals
- Problem solving
- Initiative and Enterprise
- Marketing
- Planning and Organising
- Teamwork and collaboration
- Self-management
- Customer service
- Learning
- Technology
- Time management
- Dynamic Market Awareness
- Attention to detail
- Software proficiency in RP Data
- Listening skills
- City Scope
- Multitasking
- Reliability
- Excellent communication
- Organizational skills
- Team leadership
- Outlook
- Adaptability and flexibility
- Decision-making
- ADL Electronic Forms
- Task prioritization
- Interpersonal skills
- Customer relationship management
- Conflict resolution
- Professionalism
- Closing techniques
Communication
- Emotional intelligence
- Negotiation
- Property management
- Payment collection
- Property inspections
- Customer service-focused
- Lease renewals
- Leasing and sales
- Maintenance scheduling
- Occupancy management
- Marketing and advertising
- Financial budgeting and reporting
- Contract negotiation
- Adaptable
- Compliance monitoring
- Business administration
- Real estate license
- MRI accounting software
- Property marketing and promotion
- Commercial property
- Lease administration
- Critical thinking
- Microsoft office
- Grounds and facility inspection
- Maintenance management
- Budget preparation
- Discretion and confidentiality
- Portfolio management acumen
- Trust administration expertise
- Account reconciliation expertise
- Legal document interpretation
- Portfolio management
- Willingness to learn
- Strong work ethic
Referees
Mr. Gerard Cole 0405 131 941
Chief Executive Officer Gerard Cole Property
Mr. Dennis Jabbour 0418 117 239
General Manager Commercial Property Group
Mr. Jamil Ershad 0421 468 306
New Vehicle Sales Manager Collins Honda Rockdale (Now General Sales Manager Col Crawford BMW)
Timeline
Sales and Leasing Executive
Coutts Real Estate
02.2024 - Current
Retail, Commercial + Industrial Asset Manager
LJ Hooker Commercial
06.2023 - 01.2024
Commercial Asset & Compliance Manager
Commercial Property Group
04.2022 - 06.2023
Director & Licensee in Charge
DWP Property
01.2018 - 01.2025
Commercial Asset Manager/Sales & Leasing Executive
Gerard Cole Property
02.2012 - 03.2022
Senior Sales & Portfolio Manager
Collins Honda Rockdale
02.1999 - 01.2012
Higher School Certificate -
De La Salle College
Post-Graduate Certificate - Graduate Certificate in Business Administration
University of Technology Sydney
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