Darren Polley
Gundary ,NSW
Summary
Motivated professional emergency medical office experience. Resourceful and customer-focused specialist with 17 years of experience in client relations, supporting operations, managing logistics, anatomy and Medical terminology. Results-oriented in high-stress situations with talents in customer service experience.
Ecel at communication, adaptability and problem solving in high stress environments.
Committed to maintaining professionalism, showing dignity and compassion.
Overview
20
20
years of professional experience
Work History
TRUCK DRIVER
JCF
Goulburn
01.2022 - 12.2024
- Understood how to operate and maintain job site equipment safely and for maximum productivity.
- Worked with team members to ensure efficient workflow throughout the day.
- Conducted daily DOT pre-trip inspections according to set checklist.
- Managed unexpected emergencies and route changes with calm and professionalism.
- Filled out paperwork accurately at each stop along route including bills of lading and trip sheets.
- Maintained records such as vehicle logs, records of cargo, or billing statements in accordance with regulations.
- Ensured deliveries were on time by following designated routes and adhering to traffic laws.
- Obtained signatures needed to complete and process paperwork.
- Performed pre- and post-trip safety and maintenance checks to mitigate hazards
- Heavy rigid truck water deliveries, carting gravel, rock and topsoil.
- Customer satisfaction
- Labouring- fencing, Traffic control.
- Clear communication.
- Responded quickly to customer complaints and gathered pertinent information to make educated decisions for remediation.
- Followed regular schedule of pickups for individual customers and groups.
- Observed driving regulations and safety procedures, maintaining excellent safe driving record.
- Maintained safe driving habits to protect property and general public on roadways.
EMERGENCY RECEPTIONIST /SECURITY OFFICER
Southern local health district
Goulburn, NSW
01.2005 - 01.2022
- Assisting nurses with patient care, wound care and personal care.
- Operating lifters, slings and wheelchairs.
- Security of hospital grounds.
- Assisting with aggressive patients.
- Critical thinking and problem solving.
- Experience performing CPR
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Coordinated pick-up and delivery of express mail services.
- Managed company database and ensured the accuracy of contact information.
- Utilized office equipment such as printers, copiers, and fax machines, ensuring they were in good working order.
- Sorted invoices for accounting department by date stamping and filing by vendor code.
- Monitored office supplies inventory and placed orders when necessary.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Greeted customers, answered general questions and directed to appropriate locations.
- Maintained business office inventory and equipment by checking stock for needed supplies.
- Answered and directed incoming calls using multi-line telephone system.
- Provided administrative support to various departments, assisting with document preparation and data entry.
- Conducted initial screening of incoming calls to determine urgency and directed them accordingly.
- Supplied callers with office address and directions, employee email addresses and phone extensions.
- Performed data entry tasks into various computer systems accurately and promptly.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
- Updated daily log book with information about visitors entering the premises.
- Greeted visitors and provided them with assistance.
- Handled customer inquiries and complaints, providing timely and appropriate solutions.
- Answered, screened, and forwarded incoming phone calls while managing multi-line telephone systems.
Education
Year 10 Certificate -
WARILLA HIGH
WARILLA Skills
- Load security
- Customer-oriented
- Emergency response readiness
- Flexible schedule availability
- Route management
- Stress management aptitude
- Attention to detail
- Safe driving practices
- Document management
- Problem-solving capacity
- Customer service
- Accurate record keeping
- Adaptability and resilience
- Logbook management
- Planning
- Emergency response
- Physical stamina and strength
- Dependable and reliable
- Decision-making
- Strong work ethic
- Invoice verification
- Basic computer literacy
- Time management
- Verbal and written communication
- Self-motivation and discipline
- Commercial driving
- Transportation safety
- Adherence to regulations
NDIS screening check
- Completed 2025
NDIS quality and safeguards commission
- Quality, safety and you - NDIS worker orientation module
First aid
- First aid and CPR certificate
Timeline
TRUCK DRIVER
JCF
01.2022 - 12.2024
EMERGENCY RECEPTIONIST /SECURITY OFFICER
Southern local health district
01.2005 - 01.2022
Year 10 Certificate -
WARILLA HIGH