Darren Robinson
Chef/Duty Manager
Gungahlin
Summary
Dynamic and adaptable professional with a proven track record at Masters Home Improvement, excelling in customer satisfaction and sales enhancement. Skilled in complex problem-solving and multitasking, Have effectively managed inventory, fostered strong client relationships, and mentored teams to achieve and exceed sales targets. Demonstrated reliability and adaptability in fast-paced environments, enhancing operational efficiency and customer loyalty.
Overview
7
7
years of professional experience
Work History
Sales Associate
Masters Home Improvement
10.2014 - 10.2016
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Fielded customer questions to share information about products, availability, and pricing.
- Organized in-store promotions to increase awareness of new product lines.
Chef
Calvary Hospital, (Zoukie Catering)
08.2013 - 12.2013
- Optimized food preparation processes, implementing time-saving techniques without compromising quality.
- Continually improved kitchen safety by enforcing strict hygiene protocols and staff training on equipment usage.
- Checked freezer and refrigerator prior to each shift to verify correct temperatures.
- Maintained well-organized mise en place to keep work consistent.
- Placed orders to restock items before supplies ran out.
- Improved efficiency in kitchen, organizing workflow to ensure timely preparation and delivery of dishes.
- Monitored food production to verify quality and consistency.
- Evaluated food products to verify freshness and quality.
Commis Chef
YMCA, BUSH CAPITAL LODGE
03.2013 - 07.2013
- Maintained well-organized mise en place to keep work consistent.
- Prepped daily menu items to quickly deliver upon request.
- Developed strong multitasking abilities by managing multiple cooking stations during peak hours, ensuring consistent quality output.
- Contributed to a well-organized and efficient kitchen by maintaining clean workstations and following sanitation guidelines.
- Planned and directed high-volume food preparation in fast-paced environment.
- Ordered new ingredients and supplies to meet expected needs.
- Placed orders to restock items before supplies ran out.
Duty Manager
Canberra Southern Cross Club
08.2009 - 01.2013
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Trained over 25-30 employees in essential job functions.
- Monitoring and correlation of gaming reports on a daily basis, the reconciliation of gaming payouts and cheques, and the secure handling of large amounts of cash. In excess of $250k/week. Ensuring a high standard of accounting and maintenance at all times.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Conducted regular performance evaluations of team members, and identification of possible problematic areas within the club of Needed improvement through training recommending appropriate action plans.
- Managed staff rostering for optimal coverage, ensuring efficient operations during peak hours.
- Ensured compliance with all company policies, local regulations, and industry standards related to club and gaming machine operations.
- Oversaw inventory management, ordering supplies as needed to maintain adequate stock levels and minimize waste.
Education
Associate Diploma in Hospitality And Management
Reid, College of Technical And Further Education
Reid. ACT 04.2001 -
Cert III, Commercial Cookery (Trade)
Reid, College of Technical And Further Education
Reid, ACTCert III in Community Services
Canberra Technology Park
Watson, ACTCertificate Ii in Security Operations
Quest Training Solutions
Belconnen, ACTSkills
Complex Problem-Solving
Processing payments
Sales expertise
Customer Needs Assessment
Stock management
Opening and closing procedures
Product Knowledge
Adaptability and Flexibility
Multitasking
Reliability
References
• Corey Brown
• Venue Manager- Belconnen Soccer Club
• 0416 092 302
• Andrea Schulz
• Gardening Manager- Masters Canberra
• 0402 266 699
• Dylan Smith
• Magpies Football Club
• 0437013129
Timeline
Sales Associate
Masters Home Improvement
10.2014 - 10.2016
Chef
Calvary Hospital, (Zoukie Catering)
08.2013 - 12.2013
Commis Chef
YMCA, BUSH CAPITAL LODGE
03.2013 - 07.2013
Duty Manager
Canberra Southern Cross Club
08.2009 - 01.2013
Associate Diploma in Hospitality And Management
Reid, College of Technical And Further Education
04.2001 -
Cert III, Commercial Cookery (Trade)
Reid, College of Technical And Further Education
Cert III in Community Services
Canberra Technology Park
Certificate Ii in Security Operations
Quest Training Solutions
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