Darren Spiteri
Rouse Hill,Australia
Summary
Professional leader with comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities.
Customer-oriented General Manager with years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple tasks in a fast pace environment. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
24
24
years of professional experience
1
1
Certification
Work History
General Manager
World Gym North Parramatta
11.2023 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Optimized supply chain logistics, ensuring timely delivery of products and significantly reducing transportation costs.
- Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Interacted well with customers to build connections and nurture relationships.
Area Manager
Anytime Fitness
08.2015 - 10.2023
- Assumes overall accountability for operational, commercial, and human resources functions for a top performing Anytime Fitness branch in terms of revenue (currently ranked 6th out of 483 locations).
- Simultaneously drives area sales, profitability, and gross margin growth through effective leadership, organisational plans, customer service, and execution of all operational and commercial standards for 4 gyms.
- Oversees an area team of up to 16 members, inclusive of recruitment, hiring, training, mentoring, rostering, succession planning, performance evaluation, and retention of top talents.
- Supports the delivery of all sales, marketing, lead generation, member retention, and outreach campaigns.
- Collaborates with Directors in analysing performance data, monitoring P&L, and reviewing business strategies to maximise area net profitability whilst concurrently controlling costs.
- Coordinates gym fitouts, refurbishments, and upgrades, ensuring projects are delivered on time, within budget, and to brand standards.
- Handles and resolves escalated customer concerns and membership issues to promote goodwill and sustain favourable company image.
- Manages retail and merchandise inventory, restocking, and reordering.
- Ensures that occupational health and safety standards are met and sustained, whilst also documenting, investigating, and following up on all incidents and accidents.
- Serves as the company’s representative at various national conferences and industry events.
Club Manager
Anytime Fitness
07.2012 - 08.2015
- Assumes overall accountability for operational, commercial, and human resources functions for a top performing Anytime Fitness branch in terms of revenue (currently ranked 6th out of 483 locations).
- Simultaneously drives area sales, profitability, and gross margin growth through effective leadership, organisational plans, customer service, and execution of all operational and commercial standards for 4 gyms.
- Oversees an area team of up to 16 members, inclusive of recruitment, hiring, training, mentoring, rostering, succession planning, performance evaluation, and retention of top talents.
- Supports the delivery of all sales, marketing, lead generation, member retention, and outreach campaigns.
- Collaborates with Directors in analysing performance data, monitoring P&L, and reviewing business strategies to maximise area net profitability whilst concurrently controlling costs.
- Coordinates gym fitouts, refurbishments, and upgrades, ensuring projects are delivered on time, within budget, and to brand standards.
- Handles and resolves escalated customer concerns and membership issues to promote goodwill and sustain favourable company image.
- Manages retail and merchandise inventory, restocking, and reordering.
- Ensures that occupational health and safety standards are met and sustained, whilst also documenting, investigating, and following up on all incidents and accidents.
- Serves as the company’s representative at various national conferences and industry events.
Personal Training Manager
Anytime Fitness
07.2011 - 06.2012
- Supervised, managed, coached, and mentored personal training staff. Established monthly goals and quotas for the club and individual Personal Trainers.
- Provided sales support by obtaining and generating leads, qualifying prospects, and enrolling new members.
- Drove revenue from existing clients by upselling and cross-selling personal training packages.
- Regularly interacted and communicated with club members to solicit feedback in order to ensure customer satisfaction.
- Minimised occurrence of accidents by strictly enforcing safety regulations concerning the use of exercise equipment and conducting daily machine inspections prior to shift commencement.
Personal Trainer
Anytime Fitness
05.2008 - 07.2011
- Helped attain club targets encompassing revenue goals and member retention rates.
- Generated new membership sales by providing guidance to prospective customers on membership categories that best suit their needs utilising active listening and consultative selling techniques.
- Counselled clients on proper nutrition and exercise habits and guided members in safe exercise, taking into account individualised physical limitations.
- Led clients and occasional groups of all ages through personal workouts and skill development training.
- Enforced safety regulations governing the use of exercise equipment, recorded training session, and maintained package rates for each client.
Store Manager
Lonsdale London Apparel Pty Ltd
01.2006 - 09.2007
- Overachieved personal monthly budget by 132% during the first month of tenure, surpassing revenue goal of $72K by achieving monthly revenue of up to $95K.
- Took overall accountability for front and back-end activities including promotional/seasonal merchandising, sales reporting, P&L, customer service, inventory control, OH&S compliance, labour cost control, staff leadership and rostering.
- Facilitated human resources functions to include staffing, scheduling, recruitment, onboarding, training, performance evaluations, and disciplinary actions.
- Empowered, educated, and coached team members to reinforce their contribution toward reducing shrinkages, shortages, and controllable losses.
- Slashed employee turnover by improving engagement, morale, and productivity achieved through daily team huddles and periodic staff meetings.
- Controlled a sufficient but moderate inventory level through efficient ordering strategies founded on external and internal factors such as consumer demand, buying patterns, and price changes.
Sales Consultant
Optus World
05.2003 - 05.2005
- Entrusted to handle key corporate and business accounts that included St George Bank, Fairfax Media, IBM, and PricewaterhouseCoopers.
- Actively participated in piloting new marketing strategies and products to be introduced directly to the public.
Retail Sales Assistant
Manpower for Men & Stepping Out Clothing Stores
12.2000 - 04.2003
- Provided customers with a range of assistance in product selection, pricing, availability, exchanges, and promotional discounts.
- Enhanced customer in-store experience by providing timely and accurate information and swiftly dealing with and resolving problems.
- Improved in-store sales conversion through effective merchandising, placement, and stocking of items in the sales floor.
Skills
- Brings strong front and back-end club operations management background in the areas of customer service, sales, marketing, business development, human resources administration, retail merchandising, and inventory control
- Relevant experience overseeing multi-unit operations for 4 fitness clubs with up to 16 team members
- Well-versed in full-cycle sales and business development processes including lead generation, networking, relationship building, client needs assessment, consultative selling, closing, and follow-through
- Proven ability to develop sales forecasts, manage budgets, and formulate strategies to acquire new clients and enhance relationship with the existing customer base
- Strong people management skills Able to re-energise team culture through mentoring and coaching Competent in all aspects of staff hiring, training, supervision, performance evaluation, and rostering in order to meet and exceed established wage budgets and profitability goals
- Fitness Specialisations: Weight Loss & Body Fat Reduction
- Body Shaping, Sculpting & Toning
- Body Building & Muscle Gain
- Boxing & Kick Boxing
- Sports-Specific Training
- Strength & Conditioning
- Nutrition & Supplementation Advice
- Motivational & Life Coaching Support
- Functional Training
- Core Strengthening
- Cardiovascular & Endurance Training
- Outdoor Training
- Resistance & Weight Training
- Group Fitness / Boot Camp
Certification
- Registered Personal Trainer
- AIF Certified Master Trainer
- Certificate IV in Personal Training
- Certificate III in Fitness
- Level 1 Strength & Conditioning Coach (ASCA)
- Certified Boxing & Kick Boxing Trainer (Performance Training Institute)
- Pre & Post Natal Certified
- Boot Camp Instructor (Fitness First Internal Program)
- Level 1 Back Care Certified
- Current First Aid & CPR
Timeline
General Manager
World Gym North Parramatta
11.2023 - Current
Area Manager
Anytime Fitness
08.2015 - 10.2023
Club Manager
Anytime Fitness
07.2012 - 08.2015
Personal Training Manager
Anytime Fitness
07.2011 - 06.2012
Personal Trainer
Anytime Fitness
05.2008 - 07.2011
Store Manager
Lonsdale London Apparel Pty Ltd
01.2006 - 09.2007
Sales Consultant
Optus World
05.2003 - 05.2005
Retail Sales Assistant
Manpower for Men & Stepping Out Clothing Stores
12.2000 - 04.2003
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