Darren Summerrell
North Lakes,QLD
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Diligent pest control professional with strong knowledge of pest control solutions and commitment to quality. Offering Number years of superior performance in related roles.
Overview
11
11
years of professional experience
Work History
Business Development Manager
Suburban Pest Management
Brisbane, QLD
01.2023 - Current
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Built relationships with customers and community to establish long-term business growth.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
Pest Control Technician
Suburban Pest Management
Brisbane, QLD
01.2013 - Current
- Upheld high standards of professionalism, maintaining a clean appearance and courteous demeanor while interacting with clients.
- Applied pesticides to inside and outside of structures utilizing company protocols.
- Educated and advised customers on preventive measures to reduce pest infestations.
- Inspected commercial and residential buildings and structures for pest issues.
- Promoted a safe work environment by consistently wearing appropriate personal protective equipment and following safety protocols during treatments.
- Responded to customer phone calls and emails quickly to maximize service and improve retention rates.
- Prepared reports and kept detailed records of pest control activities.
- Improved client satisfaction by providing thorough inspections and effective solutions for pest control issues.
- Wrote detailed reports for each job, noting sanitation, and structural issues that could potentially lead to pest activity.
Corrections Officer
Queensland Government
Woodford, QLD
10.2019 - 08.2023
- Enhanced facility safety by conducting thorough security checks and monitoring inmate activities.
- Supported successful emergency response efforts by participating in regular drills and training exercises.
- Monitored radio transmissions between staff to respond immediately to directions and emergencies.
- Supported mental health initiatives within the institution by working closely with psychological services personnel to identify and address inmate concerns or needs.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Conducted routine and emergency head counts.
Education
Certificate III - Correctional Practices
Queensland Corrective Services
Queensland Corrective Academy 10.2019
Urban Pest And Timber Pest - Pest Control
Rapid Solution
QLD 08.2011
Year 12 -
Lake Tuggeranong College
Tuggeranong, ACT11.2000
Skills
- Team Leadership
- Business development and planning
- Customer Service
- Negotiations
- Decision-Making
- Client Relationship Building
- Goals and performance
- Verbal and written communication
- Training and mentoring
- Staff Management
Timeline
Business Development Manager
Suburban Pest Management
01.2023 - Current
Corrections Officer
Queensland Government
10.2019 - 08.2023
Pest Control Technician
Suburban Pest Management
01.2013 - Current
Certificate III - Correctional Practices
Queensland Corrective Services
Urban Pest And Timber Pest - Pest Control
Rapid Solution
Year 12 -
Lake Tuggeranong College