Darren Xiao
Melbourne,Australia
Summary
6 Years of experience within the hospitality industry in production and communications, working in various environments. Currently looking to further my career.
Recent graduate with foundational knowledge in commercial cookery and hands-on experience gained through current and previous work experience. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Food and Beverage (kitchen)
Melbourne exhibition
01.2024 - Current
- Provided courteous, friendly service while multitasking in fast-paced environment.
- Adhered to health and safety standards while handling food and beverages.
- Remained focused, calm and professional during peak rush hours.
- Memorized dynamic menu options to accurately relay offerings to guests.
- Anticipated customer needs and responded accordingly to increase customer satisfaction.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Served food and beverages promptly with focused attention to customer needs.
Crew Trainer (kitchen)
McDonalds
01.2021 - 01.2023
- Set positive example for team members by providing high-quality, efficient service.
- Trained other employees in customer service, food safety, and performance requirements.
- Mentored junior employees to improve performance, food safety, and customer service.
- Maintained current knowledge of all team position requirements.
- Taught new team members correct procedures for all areas of operations.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Analyzed training requirements of crew members to identify areas for improvement, bridge gap and provide resources.
- Trained and mentored new personnel hired to fulfill various roles.
- Established and maintained quality control standards.
Customer service and back of house
Kookaburra Fish and chips
01.2017 - 01.2023
- Prioritized tasks and time to complete daily projects.
- Drove guest satisfaction by going above and beyond call of duty.
- Practiced sanitation and safety procedures using approved disinfecting products and encouraging social distancing.
- Navigated numerous systems necessary for restaurant operations.
- Followed operational procedures and enforced product standards, quality and consistency.
- Re-ticketed marked down items, maintained damaged item log and oversaw spot checks for quality consistency.
- Served consistent portions following recipes and control standards.
- Monitored food inventory and supplies to prevent waste.
- Directed food preparation and cooking activities to meet health and safety standards.
Student Worker/Assistant
COLES
06.2017 - 06.2017
- Maintained effective team member communication.
- Performed inventory control, such as counting, and stocking merchandise.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
- Stocked shelves to match planogram images and instructions.
- Filled shortages in available goods by requisitioning merchandise from suppliers based on space, demand and current pricing.
Education
Certificate III - Commercial Cookery
Victorian University
Nicholson, VIC01.2024
Bachelor - Marketing
RMIT
Melbourne, VIC01.2023
Diploma - Business
RMIT
Melbourne, VIC01.2020
High School Diploma -
Emmanuel College
Altona, VIC01.2019
Skills
- Adaptive
- Knife Skills
- Risk Management Analysis
- Productive Management
- Mentoring and learning skills
- Strategic management
- Demand and solution practices
- Health and safety
- Product innovation
- Culinary techniques
- Knowledgeable in kitchen
Furthercertificates
- TFE Hygienic practices for Food
- ITFE Professional Waiter
- ITFE Barista Coffee (Level 1)
- Responsible service of Alcohol (initial training)
Skillset
- Adaptive
- Risk Management Analysis
- Productive Management
- Mentoring and learning skills
- Strategic management
- Demand and solution practices
- Health and safety
- Product innovation
- Culinary techniques
- Knowledgeable in kitchen
Personal Information
Date of Birth: 24/04/2002
Certification
TFE Hygienic practices for Food
ITFE Professional Waiter
ITFE Barista Coffee (Level 1)
Responsible service of Alcohol (initial training)
Languages
English
Native or Bilingual
Chinese (Cantonese)
Professional Working
Chinese (Mandarin)
Limited Working
Timeline
Food and Beverage (kitchen)
Melbourne exhibition
01.2024 - Current
Crew Trainer (kitchen)
McDonalds
01.2021 - 01.2023
Student Worker/Assistant
COLES
06.2017 - 06.2017
Customer service and back of house
Kookaburra Fish and chips
01.2017 - 01.2023
Certificate III - Commercial Cookery
Victorian University
Bachelor - Marketing
RMIT
Diploma - Business
RMIT
High School Diploma -
Emmanuel College
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