Darren W Zanow

Managing Director. CEO

Self Employed

Ipswich, Queensland

01.1992 - 03.2022

Established performance standards and monitored progress towards achieving them.
Negotiated pricing using discretion to build profitable portfolio.
Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
Ensured compliance with applicable laws, regulations, policies, and procedures related to business operations.
Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Conducted independent analysis and assessment to resolve strategic issues.
Forecasted customer demand to set prices or credit terms for goods or services.
Increased efficiency, effectiveness and profitability by managing team productivity, costs and budgets.
Implemented process improvements initiatives across various departments within the organization.
Directed or coordinated financial or budget activities to fund operations and maximize investments.
Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Provided guidance to team members on project management principles and best practices.
Used expertise to cultivate relationships with existing clients, develop new client relationships and win business.
Reviewed reports from departments to identify areas of improvement in operational efficiency.
Created strategies for increasing revenue streams by leveraging existing customer relationships.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Developed budgeting models used in forecasting future revenues and expenditures.
Broke down strategic problems and analysis to provide insights and recommendations.
Oversaw day-to-day operations of the company while coordinating with staff members.
Participated in development activities such as product launches or promotional events.
Contributed to profitability through expense control and pricing practices for products and services.
Developed product and service expertise across groups to deliver desired client experience.
Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Maximized efficiency of operational systems by updating internal frameworks and controls.
Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Formulated strategic vision to drive mission and goals while stimulating revenue, profitability and growth.
Structured HR consulting services to support clients during organizational developments and changes.
Advocated for organization at legislative sessions, committee meetings and formal events.
Evaluated performance management systems and devised improvements to strengthen controls and optimize results.
Developed rapport and instilled confidence with clients to develop credibility and earn trust.
Monitored financial performance of the organization and initiated corrective actions as needed.
Managed external communications such as press releases, media interviews.
Monitored progress by establishing plans, budgets and measuring results.
Cultivated deep understanding of market, customer and competitor landscapes to identify growth opportunities.
Liaised with senior leaders to recommend strategy and new initiatives based on in-depth understanding of business.
Performed regular reviews of operational processes to reduce costs while maintaining quality standards.
Evaluated staffing needs based on organizational goals and objectives; recruited personnel accordingly.
Leveraged monitoring and control reports to verify data, manage risk and minimize losses
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Exceeded customer satisfaction by finding creative solutions to problems.
Displayed strong telephone etiquette, effectively handling difficult calls.
Prioritized and organized tasks to efficiently accomplish service goals.
Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Identified needs of customers promptly and efficiently.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.