Darrin Adams
Ermington
Summary
Proven security and customer service expert with a track record of enhancing safety and customer satisfaction at Chief Services and Woolworths Group. Skilled in security camera monitoring and fostering positive customer interactions, successfully improved workplace safety and service quality. Demonstrates strong verbal communication and a results-driven approach, ensuring high levels of efficiency and client trust.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Security Guard
Chief Services
Gold Coast, QLD
10.2022 - 05.2024
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
Security Officer
P.R.E Security
Gold Coast, QLD
02.2020 - 10.2022
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
Meat Manager
Woolworths Group
Gold Coast, QLD
07.2002 - 10.2019
- Implemented employee training programs focused on enhancing product knowledge and improving customer service skills among team members.
- Maintained open lines of communication with all team members, fostering a positive work environment conducive to high productivity levels and employee retention.
- Conducted regular quality control checks on incoming shipments, ensuring only the freshest meats were offered to customers.
- Addressed customer concerns promptly and professionally, fostering strong relationships and promoting repeat business through excellent service experiences.
Assistant Manager Butcher
Woolworths Group
02.1995 - 05.2002
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Apprentice Butcher
A.J.Bush and Sons
06.1990 - 11.1998
- Cut, trimmed and ground meats such as beef, pork, and poultry to prepare for packaging and sale.
- Used boning knife, skewers and twine to shape, lace, and tie roasts.
- Verified proper inventory levels, product quality, and freshness to prevent sale of spoiled products.
- Maintained and stocked display cases by transporting wrapped products from work area or cooler to display cases.
Education
Year 11 - High School
Macquarie Boys High
02.1988
Skills
- Verbal and written communication
- Security camera monitoring
- Patrolling
- Workplace Safety
- Customer Service
Certification
Security Certificate Grade 11.Trade Certificate in Butchery.First Aid Certificate.RSA AND RSG Certificate.CPR.NV1 Clearance l.NSW Security License 1AE.QLD Security License Crowd Control security Officer (Unarmed)Security Officer(monitoring).Class C Full NSW Drivers License
Timeline
Security Guard
Chief Services
10.2022 - 05.2024
Security Officer
P.R.E Security
02.2020 - 10.2022
Meat Manager
Woolworths Group
07.2002 - 10.2019
Assistant Manager Butcher
Woolworths Group
02.1995 - 05.2002
Apprentice Butcher
A.J.Bush and Sons
06.1990 - 11.1998
Year 11 - High School
Macquarie Boys High