Darrius Hulbert
IT Support/ Help Desk/ System Administrator
Lake Forest,CA
Summary
Innovative IT Support Specialist with experience in selecting and setting up diverse technical equipment. Strong written and oral communication skills resulting in knowledgeable, satisfied customers. Excellent instructional and problem-solving skills reduce concerns related to new technology.
Overview
13
13
years of professional experience
3
3
Certifications
Work History
IT Support Specialist
Keating Dental Lab
02.2024 - 05.2024
- Diagnose and troubleshoot technical issues, including account setup, network configurations, and application errors.
- Install, configure, and maintain operating systems, software applications, and system updates.
- Perform routine maintenance and updates on computers, printers, and other IT equipment.
- Manage user accounts, permissions, and access controls in Active Directory or other directory services.
- Monitor network performance and troubleshoot connectivity issues.
- responsible for monitoring, detecting, and responding to security incidents to protect the organization’s information assets. This role involves analyzing security events, managing security tools, and collaborating with other teams to mitigate threats and vulnerabilities.
- O365 support.
Jr Systems Administrator
West Coast Technology Professionals
11.2023 - 02.2024
- Conducted regular audits of IT assets, ensuring proper inventory management and license compliance.
- Analyzed system logs for identifying potential issues before they escalated into larger problems.
- Managed user accounts, permissions, and access controls to maintain a secure computing environment.
- Provided top-notch customer service by promptly addressing helpdesk tickets and user inquiries.
- responsible for assisting in the management and maintenance of the organization's Active Directory environment. This role includes user account management, Group Policy administration, and ensuring the overall health and security of the Active Directory infrastructure.
- Provided support for Apple products.
- responsible for ensuring the integrity and availability of the organization's data through effective backup and recovery solutions. This role includes implementing and managing backup systems, performing regular backup operations, and supporting the overall IT infrastructure.
- responsible for providing technical support and troubleshooting for end-user workstations. This role includes diagnosing and resolving hardware and software issues, managing user accounts, and ensuring optimal performance of workstations.
- O365 support
IT Support Engineer
Computer Options
06.2023 - 10.2023
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Improved IT system performance by implementing proactive maintenance processes and timely upgrades.
- Reduced downtime by quickly diagnosing and resolving hardware, software, and network issues.
- Increased user satisfaction through effective communication and timely resolution of support tickets.
- Create, modify, and delete user accounts in Active Directory and other directory services.
- Assist with password resets, account lockouts, and user authentication issues.
- Work with other IT team members on projects to enhance system performance and reliability.
- O365/ G Suites support.
IT Support Specialist
Miles Technologies
01.2022 - 09.2022
- Respond to support requests via phone, email, and in-person, providing first-level assistance.
- Document support requests and resolutions in the ticketing system.
- Assist with creating, modifying, and deleting user accounts in Active Directory.
- Ensure user accounts are properly set up and maintained according to company policies.
- Perform routine maintenance tasks such as software updates, patches, and basic system cleanups.
- Provide excellent customer service by ensuring a positive end-user experience.
IT Consultant
Vighetto Networking Inc.
11.2011 - 03.2013
- Inspected equipment, assessed functionality, and optimized controls.
- Increased client satisfaction by providing timely and effective troubleshooting support for various technical problems.
- Reduced downtime by proactively addressing potential issues through regular system maintenance and updates.
- Contributed ideas and suggestions in team meetings and delivered updates on deadlines, designs, and enhancements.
Education
Associate of Arts - Information Technology
Broward College
Coconut Creek, FL 05.2001 -
Skills
Software Installation
Desktop support
System Configuration
System enhancement
VPN Configuration
Remote Support Capabilities
Application support
Incident Management
Network Administration
Software Licensing
IT Security Management
Patch management
Server Management
Certification
CompTIA A+
Timeline
CompTIA IT Operations Specialist
10-2024
IT Support Specialist
Keating Dental Lab
02.2024 - 05.2024
Jr Systems Administrator
West Coast Technology Professionals
11.2023 - 02.2024
CompTIA Network +
10-2023
IT Support Engineer
Computer Options
06.2023 - 10.2023
IT Support Specialist
Miles Technologies
01.2022 - 09.2022
CompTIA A+
12-2021
IT Consultant
Vighetto Networking Inc.
11.2011 - 03.2013
Associate of Arts - Information Technology
Broward College
05.2001 -
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