DARROL RANKINS
Lalor,Australia
Summary
Dynamic professional with proven leadership skills at Harcourts Rata&Co, enhancing team effectiveness through strategic alignment and feedback. Adept in customer service and real estate procedures, I drive operational improvements and foster strong relationships, ensuring organizational success and high client satisfaction.
Overview
28
28
years of professional experience
Work History
Team Leader Leasing Consultant
Harcourts Rata&Co
Thomastown, Victoria
08.2023 - Current
- Aligned team milestones with organizational goals for better tracking.
- Reviewed data and oversaw activities to gauge organizational success.
- Elevated team effectiveness by implementing targeted strategies.
- Delivered consistent feedback to drive improvements in operational workflows.
- Organized processes for maintenance tasks.
- Provided necessary guidance to ensure understanding of expectations.
Actor, Extra
Azure Talent Agency
Melbourne, Australia
02.2023 - Current
- Freelance actor: extra since 2021, with 20 films and 3 music videos under my belt
- Currently signed to Talent Agency Casual Work from Early Feb
Business Owner
Tech Zone
Melbourne, Australia
01.2019 - 01.2021
- Owner of a Computer and Mobile repair shop, shutdown this business due to Covid
- Built strong relationships with key customers and stakeholders, resulting in repeat business and referrals
- Developed and maintained customer relationships, resulting in a high increase in repeat business
- Conducted market research and analyses to identify new business opportunities and trends
Lvl 2 IT Consultant
Tech-Head
Melbourne, Australia
01.2019 - 01.2014
- Managed RMM monitoring and Connect Wise Ticketing management
- Conducted Onsite visits and provided IT support
- Troubleshoot applications and repairs on software
- Administered MSO 365 accounts
- Documented IT processes and procedures, allowing for faster onboarding of new employees
Computer Engineer
IBM / Advantedge IT Support
Melbourne, Australia
01.2014 - 01.2012
- Supported 3000+ users onsite and remotely across multiple states
- Deployed standardized operating environments (SOE)
- Managed Antivirus support
- Provided analysis, diagnosis and resolution for various end-user issues
- Installed software, hardware and setup networks
- Updated documentation and ticketing system
- Supported the development and testing of new software applications, ensuring a smooth transition to production
- Established and maintained monitoring systems that identified and resolved system issues before customers were affected
Computer Engineer
IT Support for NAB / IBM
Melbourne, Australia
01.2012 - 01.2009
- Effectively managed a small team of 7
- Responded to and resolved escalation calls
- Generated and distributed daily SLA reports
- Managed and allocated staff workloads
- Facilitated daily morning huddles for issue resolution and ideas
- Demonstrated strong time management and prioritization skills
- Developed an efficient computer network that was able to handle a large number of connected users with minimal latency
Emergency Evacuation Manager
U.S. Army
South Korea, South Korea
01.2006 - 01.2006
- Assigned as the emergency evacuation manager for large-scale operations
- Planned, trained, and executed successful evacuation events biannually
- Evacuated over 55,000 personnel for training purposes during tenure
- Conducted regular training sessions for military personnel and families on evacuation procedures
- Analyzed reports and updated data for the U.S
- Embassy on personnel accountability
- Briefed the Director of Operations on analyzed intelligence reports
Trainer
U.S. National Training Center
Barstow, USA
01.2006 - 01.2006
- Trained U.S
- National strategic commands on battlefields in a rigorous environment
- Enhanced standards for Air Defense mobility defense and offense principles and guidelines
Supervisor
U.S. Army
Hawaii, USA
01.2006 - 01.2006
- Assigned as a supervisor in the Missile Command Group for stabilization and training in tropical climates
- Facilitated team-building activities with international colleagues
- Instructed, supervised, and evaluated groups of up to 25 individuals
Supervisor
U.S. Army
Texas, USA
01.2006 - 01.2006
- Assigned as a supervisor in the Missile Command Group
- Conducted training on standard operating procedures, including cryptological equipment
- Maintained accountability of over $11 million worth of assets
- Specialized in tracking and identifying aircraft using Air Defense Missile systems
- Collaborated with international military and civilian communities
Soldier
U.S. Army
, USA
01.1997 - 01.2006
- Company Overview: Served in the US Army : Portfolio available upon request
- Two Army Commendation Medals
- Six Army Achievements
- Three Army Good Conduct Medals
- National Defense Service Medal
- Global War on Terrorism Medal
- Korean Defense Service Medal
- Non-Commissioned Officer Professional Development Ribbon
- Army Service Ribbon
- United Nations Medal
- Expert Weapons Qualification Badge
- Air Assault Badge
- Parachutist Badge
- Served in the US Army : Portfolio available upon request
Education
Real Estate & Architectural Photography -
Photography Space
11.2023
Real Estate Representative Cert IV -
REAA
08.2023
Drone Qualification -
CASA
03.2023
Skills
- Ability to Work in a Team
- Leadership Skills
- Effective Time Management
- Adaptability
- Customer Service
- Multitasking Skills
- Real Estate Procedures
- Communication Skills
- Decision making
- Work Planning and Prioritization
Hobbies and Interests
- Gym
- Drone Videography
- Photography
- Video Editing
- Acting
- Social Media
Extracurricular Activities
Actor, Extra, Azure Talent Agency, Melbourne, 02/01/23, Present, Freelance actor: extra since 2021, with 20 films and 3 music videos under my belt. Currently signed to Talent Agency Casual Work from Early February.
Accomplishments
- Harcourts Rata & Co was nominated for the month of December 2023
- Continuous positive customer service feedback
References
References available upon request.
Timeline
Team Leader Leasing Consultant
Harcourts Rata&Co
08.2023 - Current
Actor, Extra
Azure Talent Agency
02.2023 - Current
Business Owner
Tech Zone
01.2019 - 01.2021
Lvl 2 IT Consultant
Tech-Head
01.2019 - 01.2014
Computer Engineer
IBM / Advantedge IT Support
01.2014 - 01.2012
Computer Engineer
IT Support for NAB / IBM
01.2012 - 01.2009
Emergency Evacuation Manager
U.S. Army
01.2006 - 01.2006
Trainer
U.S. National Training Center
01.2006 - 01.2006
Supervisor
U.S. Army
01.2006 - 01.2006
Supervisor
U.S. Army
01.2006 - 01.2006
Soldier
U.S. Army
01.1997 - 01.2006
Real Estate & Architectural Photography -
Photography Space
Real Estate Representative Cert IV -
REAA
Drone Qualification -
CASA
Similar Profiles
MADDISON MOULASMADDISON MOULAS
Reception & Sales Admin at Harcourts Rata & CoReception & Sales Admin at Harcourts Rata & Co
Jasmine RazziJasmine Razzi
Reception - Administration and Marketing at Harcourts Rata & CoReception - Administration and Marketing at Harcourts Rata & Co
Mia-Rose DesmondMia-Rose Desmond
Property Manager at Harcourts Rata and CoProperty Manager at Harcourts Rata and Co
JASMINE SANJASMINE SAN
Crew Team Member at McDonald'sCrew Team Member at McDonald's
Ritika PandeyRitika Pandey
Student Volunteer (Event Support and Hospitality) at Swinburne University of TechnologyStudent Volunteer (Event Support and Hospitality) at Swinburne University of Technology