Darryl Browne
Deloraine,TAS
Summary
Dynamic Account Manager with a proven track record at Sweetcuts Wholesale Tasmania, excelling in relationship management and strategic account development. Achieved significant brand visibility through innovative marketing strategies and secured new business opportunities. Recognized for exceeding revenue targets and fostering long-term client relationships, ensuring exceptional customer satisfaction.
Overview
21
21
years of professional experience
Work History
Account Manager - B2B Business Development
Sweetcuts Wholesale Tasmania
05.2015 - 09.2024
- Implemented creative marketing strategies that led to increased brand visibility and awareness among target customers.
- Secured new business opportunities through networking and relationship-building activities.
- Developed an in-depth understanding of industry trends, enabling better anticipation of client needs and staying ahead of competitors.
- Nurtured long-term relationships with key clients, resulting in increased repeat business and referrals.
Northern Territory Manager
Tasmanian Gift Wrap Co
10.2012 - 04.2015
- Streamlined operations by identifying inefficiencies in processes and implementing effective solutions.
- Established successful partnerships with key stakeholders to enhance product visibility and distribution reach.
- Championed innovative product development efforts leading to new offerings that resonated well with customers in the region.
- Increased customer satisfaction with proactive communication, timely follow-ups, and tailored service offerings.
- Exceeded revenue targets through consistent achievement of sales quotas and strategic account management practices.
- Provided exceptional leadership during challenging times, inspiring team members to maintain motivation and achieve goals despite adversity.
- Managed a diverse portfolio of clients effectively balancing their needs with organizational objectives.
Delivery Driver/Order Picker
Taspak
09.2010 - 09.2012
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Managed customer inquiries and complaints in polite and professional manner.
- Verified accuracy of all deliveries against order forms.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Expedited deliveries to meet customer deadlines and requirements.
- Maintained strong relationships with clients through proactive communication and personalized service.
Storeman Manager
Harris Scarfe
01.2009 - 09.2010
- Maintained a clean and clutter-free warehouse, ensuring easy access to products and adherence to safety guidelines.
- Maintained a safe work environment by adhering to workplace health and safety standards, conducting regular inspections, and reporting hazards immediately.
- Ensured timely order fulfillment through accurate picking, packing, and dispatching of goods as per customer requirements.
- Reduced product damage with proper handling, storage, and packaging techniques during loading and unloading processes.
- Conducted quality checks on incoming goods before storage or distribution to ensure they met company standards.
Department Manager
Coles Supermarket
01.2004 - 01.2009
- Performed key tasks to promote inviting grocery store appearance.
- Boosted grocery sales with top-notch merchandising abilities and expertise in implementing effective promotions.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
Education
Bachelor of Arts - Business
UTAS
Hobart, TAS01-2009
Skills
- Relationship management
- Strategic account development
- Budget management
- New territory penetration
- Teamwork
Timeline
Account Manager - B2B Business Development
Sweetcuts Wholesale Tasmania
05.2015 - 09.2024
Northern Territory Manager
Tasmanian Gift Wrap Co
10.2012 - 04.2015
Delivery Driver/Order Picker
Taspak
09.2010 - 09.2012
Storeman Manager
Harris Scarfe
01.2009 - 09.2010
Department Manager
Coles Supermarket
01.2004 - 01.2009
Bachelor of Arts - Business
UTAS
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