Darryl Callaghan
Alderley,QLD
Summary
Client-focused Business Manager offering diverse experience in customer service, business management and project coordination. Quickly builds relationships with both new clients and business audiences. Quick-learning with excellent multi-tasking skills and mastery of new technology. Commended for innovation and creative problem-solving to address business challenges. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
26
26
years of professional experience
Work History
Business Finance Manager
Audi Centre Brisbane
01.2008 - Current
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Handled customer complaints with relative ease by conducting research, listening carefully and taking appropriate action.
- Monitored pipelines to track and log status of loans.
- Explained very technical financial information to applicants in easy to understand language.
- Proactively identified solutions for customers experiencing credit issues.
- Supervised loan personnel and motivated to maintain customer service and performance standards.
- Carried out day-day-day duties accurately and efficiently.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
Lending Officer
Royal Bank Of Scotland, RBS
01.2006 - 11.2007
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Handled customer complaints with relative ease by conducting research, listening carefully and taking appropriate action.
- Monitored pipelines to track and log status of loans.
- Explained very technical financial information to applicants in easy to understand language.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Mortgage Specialist
Suncorp
08.1994 - 10.2003
- Worked with underwriters to fix application problems and resolve issues.
- Reviewed loan files and updated to match current standards.
- Explained different types of loans pertaining to client situations.
- Fielded customer complaints and provided solutions.
- Attracted new mortgage loan applications by developing relationships within community.
- Oversaw scheduling of timely loan closing to satisfy home builder and borrower needs.
Education
High School Diploma -
Ipswich Grammar School
Ipswich, QLDSkills
- Process Improvement
- Problem Anticipation and Resolution
- Regulatory Compliance
- Sales Tracking
- Issue Resolution
- Administrative Management
- Verbal and Written Communication
- Customer Service
- Loan Origination
- Business Policies and Procedures
Timeline
Business Finance Manager
Audi Centre Brisbane
01.2008 - Current
Lending Officer
Royal Bank Of Scotland, RBS
01.2006 - 11.2007
Mortgage Specialist
Suncorp
08.1994 - 10.2003
High School Diploma -
Ipswich Grammar School
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