Darryl Coad
Frankston,VIC
Summary
Office manager with 10+ years of experience optimizing processes and enhancing team collaboration. Proven problem-solving skills and meticulous attention to detail lead to superior customer service and increased organizational efficiency.
Overview
46
46
years of professional experience
Work History
Office Administrator
Superior Etchworx
Seaford, Victoria
04.2022 - Current
- Oversaw daily office operations to ensure streamlined workflows and organized filing systems.
- Coordinated appointments and managed executive calendar for optimal scheduling efficiency.
- Directed incoming calls and routed inquiries to relevant departments or personnel.
- Implemented enhancements to filing systems, improving document retrieval efficiency.
- Accurately inputted data into database system within established timelines.
- Monitored office supplies inventory, anticipated needs, placed orders, and verified supply receipts.
Office Manager
Rail Safeworking Solutions Solutions
Croydon, Victoria
01.2006 - 2014
- Managed daily office operations and ensured smooth workflow across departments.
- Coordinated schedules and appointments for the management team effectively.
- Maintained office supplies inventory and facilitated procurement process efficiently.
- Developed and implemented office policies to enhance operational efficiency.
- Organized company events and meetings to foster team collaboration and communication.
- Maintained filing system for records, correspondence and other documents.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Supervised staff members, organized schedules and delegated tasks.
Owner Driver
Contract Driver
Melbourne, Victoria
01.1997 - 01.2006
- Managed daily logistics and route planning for efficient contract delivery.
- Coordinated with clients to ensure timely pickups and drop-offs.
- Maintained vehicle safety and compliance through regular inspections.
- Trained new drivers on procedures and safety protocols.
- Communicated effectively with dispatch teams to resolve issues quickly.
- Oversaw maintenance schedules to ensure vehicle reliability and performance.
- Built relationships with clients to foster trust and repeat business.
- Maintained relationships with existing clients by providing superior customer service.
- Ensured compliance with local, state, and federal regulations.
Staion Master
Metro Trains
Melbourne, Victoria
02.1980 - 12.1997
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked with cross-functional teams to achieve goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Maintained updated knowledge through continuing education and advanced training.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Exceeded customer satisfaction by finding creative solutions to problems.
Education
Year 11 -
Yarram High School
Yarram, VICSkills
- Office management and scheduling
- Document management
- Data entry and inventory control
- Customer relationship management
Affiliations
Volunteer Driver/Meals on Wheels
References
References available upon request.
Timeline
Office Administrator
Superior Etchworx
04.2022 - Current
Office Manager
Rail Safeworking Solutions Solutions
01.2006 - 2014
Owner Driver
Contract Driver
01.1997 - 01.2006
Staion Master
Metro Trains
02.1980 - 12.1997
Year 11 -
Yarram High School