Darryl Hatchman

Barista

Rockhampton Leagues Club

Trained new team members with positive reinforcement and respectful, encouraging coaching.
Cleaned counters, machines, utensils, and seating areas daily.
Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Operated espresso machines and commercial coffee brewers to create beverages.
Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Maintained regular and consistent attendance and punctuality.
Controlled line and crowd with quick, efficient service.
Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Promoted additional items with beverages, increasing store sales.
Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
Elevated customer loyalty by using strong communication abilities to resolve customer problems.
Followed exact recipes for mixing and preparing beverage and food items.
Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
Prepared specialty drinks such as cappuccinos, lattes and mochas.
Used POS system to accurately enter orders and process payments.
Sanitized equipment and wiped down counters and tables to prevent spread of germs.