Darryl Jude Welcome

Leading and training Teams in current Policies and procedures

Monitoring daily work flow personnel and Rolling stock OH&S implemented and enforced at all times

Allocating work and delegating duties to rostered drivers

HASTUS and MAXIMO Applictions trained

Report writing and Telephonic delivering Instructions

• Managed and motivated New staff members to deliver exceptional work. to maintain KPI

• Responsible for the safety of the tram and the Passengers as all times
• Training new employees and existing to enhance the skills needed to function within the organization
• Training new and existing drivers on tool box training and fault finding on class of trams
• Preparing training schedules and keeping up to all safety critical training
• Keeping the Scheduled Tram on time
• Communicating and making onboard announcements to let passengers know of stops and disruptions when giving information about the tram network
• Providing excellent customer Service at all times
• Responding to training requirements and rendering ideas to improve performance for drivers
• Have also completed tasks given by management within a timeframe with maximum results
• Fault Finding to help drivers perform checks on trams to keep the service moving in the network.

• Responsible for the Inventory of goods received and dispatched
• Responsible for the logistics of customer commitments
• Managing Staff rotation on a day to day basis
• Answerable for the days schedule to the manager.

• Handled all calls inbound customer account inquires
• Took responsibility for handling complaints, billing question, payments
• Managing and performing maintenance on customer accounts
• Problem solving and trouble shooting with irate customers
• Achieving targets set by managers.

• In charge of 8 Retail showrooms
• Importing Fast Moving consumer goods
• Checking inventory and regular stock
• Meeting with team members to monitor progress
• Interacting with customers to get feed back on service and goods
• Managing cash registers, balancing and banking.