Summary
Overview
Work History
Education
Skills
Certification
Timeline
OfficeManager
Darryl Mtandwa

Darryl Mtandwa

Blackburn,Victoria

Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Overview

5
5
years of professional experience
1
1
Certification

Work History

3IC

Fossil
Melbourne, Victoria
03.2023 - Current
  • Monitored staff performance and addressed issues.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Exercised good judgment and decision-making in escalating concerns and resolving issues.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
  • Entered time and attendance logs in preparation for payroll.
  • Led team meetings and one-on-one coaching sessions to continuously improve performance.
  • Maintained adequate staffing to meet objectives within budget.
  • Developed and implemented appropriate plans to resolve unfavorable trends and enhance sales.
  • Determined marketing strategies by reviewing operating and financial statements and departmental sales records.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.

Retail Sales Associate

Zara
Melbourne, VIC
09.2022 - 01.2023
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Helped customers by answering questions and locating merchandise.
  • Initiated friendly conversation with customers to determine level of assistance required.
  • Followed company policies, rules and procedures to promote company goals and maintain safety.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Assessed customer product needs and interests in order to best recommend suitable items.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.

Retail Assistant

DavidJones
Melbourne, Victoria
12.2021 - 08.2022
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Restocked and organized shelves during slow periods to maintain store appearance.
  • Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
  • Resolved customer complaints to boost service and satisfaction and escalated higher level issues to supervisor for immediate remediation.
  • Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Placed special orders or called other stores to find desired items.

Model

Private
Melbourne, VIC
01.2020 - 06.2022
  • Upheld high standards of professionalism in high-stress environments.
  • Increased social media presence to promote specific brands and products.
  • Attended casting calls, fittings, shows and shoots.
  • Arrived early for shoots to give extra time for hair, makeup and styling.
  • Met with designers to define guidelines for runway shows and presentations.
  • Worked with photographers to produce desired looks and to finish photo shoots on schedule.
  • Promoted and showcased clothing, footwear and other products.
  • Wore character costumes and impersonated characters portrayed to amuse children and adults.
  • Changed backstage during fashion shows and maintained poised appearance before audiences.

Retail Sales Associate

Button Brothers
Melbourne, Victoria
01.2019 - 12.2019
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Helped customers by answering questions and locating merchandise.
  • Initiated friendly conversation with customers to determine level of assistance required.
  • Followed company policies, rules and procedures to promote company goals and maintain safety.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Created price tags and merchandise signs for new items.
  • Calculated pricing, applied discounts and collected payments to process transactions.
  • Bagged or packaged purchases and wrapped gifts.

Cashier

Coles
Balaclava, Victoria
03.2018 - 09.2018
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Helped customers find specific products, answered questions and offered product advice.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Answered customer questions and provided store information.
  • Worked closely with front-end staff to assist customers.

Education

High School Diploma -

Elwood College
12.2020

Coursework Towards Certificate II Electrotechnology Holmesglen -

TAFE

Skills

  • Strong Communication and Interpersonal Skills
  • Persuasive Selling
  • Safety and Cleanliness Standards
  • Engaging with
  • Diverse Customers
  • Sales and Promotions
  • Goal-Driven
  • Locating Merchandise
  • Team Cooperation
  • Reliable & trustworthy
  • Data management
  • Team management
  • Planning & organizing
  • Team building
  • Communication
  • People skills
  • Friendly, positive attitude
  • Good work ethic
  • Relationship building
  • Microsoft Office
  • Active listening

Certification

First Aid Certificate

Timeline

3IC

Fossil
03.2023 - Current

Retail Sales Associate

Zara
09.2022 - 01.2023

Retail Assistant

DavidJones
12.2021 - 08.2022

Model

Private
01.2020 - 06.2022

Retail Sales Associate

Button Brothers
01.2019 - 12.2019

Cashier

Coles
03.2018 - 09.2018

High School Diploma -

Elwood College

Coursework Towards Certificate II Electrotechnology Holmesglen -

TAFE

Similar Profiles

CREATE PROFILE
Darryl Mtandwa