Summary
Overview
Work History
Education
Skills
Timeline
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DARRYL SMITH

Hervey Bay,QLD

Summary

Dynamic operations leader with a proven track record at WIDE BAY INDUSTRIAL GROUP, enhancing efficiency and reducing costs through strategic initiatives. Skilled in logistics management and staff development, I excel in fostering collaboration and driving productivity improvements. Adept at business analysis, I thrive in fast-paced environments, delivering impactful results.

Overview

20
20
years of professional experience

Work History

General Manager of Operations

WIDE BAY INDUSTRIAL GROUP
09.2023 - Current
  • Streamlined operational workflows to enhance efficiency and reduce costs.
  • Led cross-functional teams in implementing process improvements and best practices.
  • Developed and executed strategic initiatives to boost productivity and service quality.
  • Mentored junior staff, fostering skill development and promoting a culture of excellence.

Spare Parts Administrator

BEARING SERVICE CENTRE
06.2018 - 09.2023
  • Managed spare parts inventory using ERP systems to ensure optimal stock levels.
  • Analyzed parts requests to improve order accuracy and reduce lead times.
  • Coordinated with suppliers to expedite delivery of critical components.
  • Developed and maintained documentation for parts specifications and usage guidelines.

Administrative Manager

Kenco
11.2018 - 05.2019
  • Oversaw administrative operations, ensuring efficient workflow and adherence to organizational policies.
  • Developed and implemented process improvements to enhance office productivity and operational efficiency.
  • Managed scheduling and coordination of executive meetings, optimizing time management for leadership team.
  • Led cross-functional teams in project initiatives, fostering collaboration across departments to achieve strategic goals.

Customer Service Representative

WIDELAND TRUCKS
03.2016 - 11.2018
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Assisted in training new team members on company policies and service protocols.
  • Utilized CRM software to track customer interactions and improve service delivery.
  • Developed FAQs and resource guides to enhance team efficiency and knowledge retention.

SPARE PARTS INTERPRETER

Dingo Mini Diggers
08.2013 - 02.2016
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

Administrative Assistant SPARE PARTS

WEST DALBY AG SALES
03.2006 - 08.2013
  • Managed scheduling and calendar coordination for team meetings and appointments.
  • Assisted with document preparation, ensuring accuracy and adherence to company standards.
  • Supported office operations by organizing files and maintaining efficient recordkeeping systems.
  • Responded to inquiries via phone and email, providing timely information to clients and colleagues.

Education

High School Diploma -

RICHMOND STATE SCHOOL
Richmond, QLD
11-1982

Skills

  • Operations management
  • Staff development
  • Business analysis
  • Logistics management

Timeline

General Manager of Operations

WIDE BAY INDUSTRIAL GROUP
09.2023 - Current

Administrative Manager

Kenco
11.2018 - 05.2019

Spare Parts Administrator

BEARING SERVICE CENTRE
06.2018 - 09.2023

Customer Service Representative

WIDELAND TRUCKS
03.2016 - 11.2018

SPARE PARTS INTERPRETER

Dingo Mini Diggers
08.2013 - 02.2016

Administrative Assistant SPARE PARTS

WEST DALBY AG SALES
03.2006 - 08.2013

High School Diploma -

RICHMOND STATE SCHOOL

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